South Mimms/Potters Bar

Self check in didn’t work, so had to wait for a member of staff to become available as they were working in the bar/restaurant. I would expect reception to be covered at all times to deal with any queries. We only had one set of towels in our room, and couldn’t find anyone to ask for another set. This has actually put me off staying in another premier inn!

Excellent breakfast and allergen knowledge. Asked when we arrived at breakfast if we had any allergens. Presented with allergen menu and then shown where the potential allergens were. Offered fresh cooked if required. Couldn’t fault. .

Sometimes life sends you a curve ball, and due to work this was one of the positive ones. Checkin was smooth and easy. The room is nice and quiet. The staff in the reception, bar and restaurant were polite and looked after me very well. Food portions at breakfast and dinner were good, and the quality of the food was excellent. If you are in the area and need a hotel, I would definitely recommend this one.

From the outside the hotel doesn’t look great but inside it is a completely different story. Nicely decorated reception area and my room was clean, quiet and well equipped. Very friendly and helpful staff team. Location is easy to find and there is plenty of parking

If you need WiFi this is a hotel I will never go back to. Reception desk tried to help and supplied a free upgrade for 3 x devices and a code. I only found 2 x places where the wifi worked but for only a few seconds, that was in the bar (where it was too cold to sit) and the wifi kept dropping out after about 10 second and half way along a corridor. For personal family matters it was important to have good or any wifi. NOT GOOD ENOUGH!! The food selection was good, the steak was tough as old boots and the pie made my wife sick. And if you like lettuce with brown edges and limp, have a salad.

Really impressed with this hotel. It's quite a large one with many rooms and from the car park, seemed quite busy but there were always spaces and it never felt crowded in any of the public areas. The staff were all brilliant and really friendly. Every single staff member we interacted with was lovely even if we passed a cleaner or security person in the hallway, they smiled, said hello or held a door for us. It was a really welcoming atmosphere. I also overheard several other guests remark on the great service. The room was as expected from a premier Inn - clean, comfy and a decent shower. Can't fault it for a family stay over half term