Insula Alba Resort & Spa (Adults Only)

Me and my missus booked this for our hopneymoon. So was really looking forward to a week enjoying ourselves.. and what we got wasn't the best experience to be fair. Yes the hotel is fabulous clean and easy to get around you just jump in a golf buggy and get taken everywhere. Now the rooms are spacious cleaned with fresh bottles of water most morning depending on how the maids felt. We had a swim up pool and it wasn't worth the extra money becuase it was freezing so you didn't really get in. Food was just plan and bog standard. The deserts on the other hand are amazing. The pool bar is great with the boyo Manos and Kostos. If it wasn't for them it wouldn't of even been anywhere near as good.. this hotel is not a 5 star I've stayed in 3 star hotels before that are far greater. Jasmine tried her hardest every day to please people and she is doing a wonderful job. But this hotel lacks a snack bar at the pool bar. Yes there is a restaurant with snacks but it's nowhere near good enough. The staff are rude not all becuase I spoke to a few who are polite. All in all I wouldn't waste your money booking a swim up room and won't to be disrespected at times. For this to be a 5 star you need to up your game an awful lot.

Massage therapist Snizhana was experienced and attentive. I am satisfied with my visit to this masseur. Everything went great. If you are looking for a good masseur, I recommend you to go to this specialist! I came to her for help with severe neck pain, headaches and high blood pressure. After the first few sessions I felt a welcome relief!

Room: Double Room with Private Pool - Room 1103 The room was very clean and spacious, the cleaners cleaned everyday without fail. The fridge, we were all inclusive, we had 1 small bottle of prosecco, 1 can of beer, 1 can of coke and diet coke and 1 bottle of water which was replenished each day. To get more water, we had to go to the main restaurant to ask at the bar for it. When asked why the room only had 1 small bottle we were told there is a water tax, hence only one bottle. Private Pool If you have a health condition do not get in, it is like an iceberg, far too cold to stay in for longer than 10mins. If we had known it was going to be that cold, we would not have booked that sort of room. There should also have been guidance given regarding how cold it was. When we arrived it was raining and windy, so some twigs had blown into the pool. They were still there 7 days later by the time we left, so, it had not been cleaned. Pool Bar We would like to mention both Manos and Nikos, they made our holiday. The most polite and friendly people you could ever meet. They went out of their way to know everyone's names, what you were drinking and what room you were in, so they didn't have to keep asking. Not once did we have to wait for any drink, even to the point that as soon as our glasses were empty, we were brought another one without having to ask for one. I will say this, Manos was left all day on his own one day managing the bar, making drinks, taking them out to everyone on the sunbeds, our hero. The hotel should be proud of employees like him and should do everything they can to ensure they do not lose him, give him some assistance. Piano Bar Was not open for the first couple of days, which was confusing because the main restaurant and menu states breakfast is served in there, but a lovely chill out area. Main Restaurant All I can say is, complete chaos. We have stayed in quite a few 5* hotels, whereby you are greeted at the door, asked where you would like to sit and your drink orders are taken. Not here, at breakfast you have to order it yourself at the bar as you walk in. They do have a water urn for hot water, but it was never working. The coffee from the drinks machines always warmish. The toaster, even after putting the toast through multiple times, it was still white, just a warm piece of bread. More trained employees needed. Early Riser Breakfast Well what can I say, it was worse than premier inn. Bread, no working toaster, no working hot water urn and the coffee machine not switched on obviously. Marmalade, jam, cheese and ham and that is your lot. So I ended up calling my husband padding bear in the end :) Seriously, I could have coped if there had been a hot coffee or tea and some Danish pastries. Warning The labelling of foods is a hit and miss, Hash Browns label, turned out to actually be broccoli, I was slightly worried after day two, having an allergy, so I stuck to all the plain foods. Poor show really, training needed.