Insula Alba Resort & Spa (Adults Only)

The location of the hotel is ideal. It is near all the local amenities. There is a supermarket around the corner which I believe is open until late. Many beach side restaurants. We found a little farmers market where we bought gifts. There is a lot do there on and off site. The atmosphere is very peaceful the white sofas in reception give that calming effect. You are welcomed very well..with orange juice and are checked in very quickly. I forgot the lady's name but you checked us and you were lovely. We came off a late flight and we offered food which was very thoughtful. We were escorted to our room. However a tour of the hotel would have been ideal at this point. We were given a leaflet with a lot of information which highlighted all that we need to know for our next seven days. We had a duplex suite. What can we day it was amazing. We were confused that there was no sofa bed as stated within the room as we are cousins we wanted our own space also...without hesitation the next day a single bed was provided. We were happy as we didn't want to move rooms. Rooms are clean and tea coffee and welcome ozsu is provided. We slept well although it was cold at times. TV channels could have more English speaking channels but Sky news was fine. We were half bored so it was value for money although we wished at times we could have skipped breakfast and had lunch and dinner. As we often returned late from going out. Food was ok...good selection but often repetitive. We are carribean and we found the food to be rather bland but we were respectful of the culture and ate what was provided. Staff are attentive by taking drinks orders. I feel that a better system should be place rather than staff insisting that you sign a sheet whilst your trying to eat..I also found staff were often in a rush to see if you had finished eating to take your plate. It was annoying at times. Also being told that we couldn't seat at a four seated table because we are two people. Staff that we really took a shine to were Norbeth and another member of staff (also from the Philippines..they work so hard and aim to please. We often praised them to the manager. We also would like to acknowledge Vera the cleaner and the other cleaner from Senegal. As its adults only the noise level was limited hardly heard a thing at night. Being disabled suffering from chronically kidney disease. I struggle with walking long distances. We were able to call for the buggy when needed real special thank to the porters Nickolas, Demetri, Yanis and Alex...you just made our lives so much easier. We are truly grateful The gentleman at the desk at night...you are so polite..im sorry I forgot your name but when I had to get up super early for dialysis you always on hand to send Nichoklas to my rescue...im sorry I didn't get to see you to tip you like the others Nickolas but we appreciate you carrying our heavy bags and picking me up of a morning. The gentleman on the desk throughout the day you are truly amazi

First visit to Crete and so glad we chose TUI Blue Insula Alba, we were a family of 5 adults and from start to finish, we had the most excellent welcome and every day was so special. Big shout out to all the staff, everyone we came across was amazing, even the friendly cats! Manos at the bar was so entertaining and greeted us every day. Entertainment team were amazing too from darts to creative corner, just brilliant. We had two double rooms and a shared swim up room, all were fantastic. Also did a couple of trips, Knossos Palace and Santorini, both brilliant but try and do them when not many cruise ships are coming in. The nearby village is lovely too, with many local shops. Also visit the turtle/terrapins which is nearby too and free to see. Thank you Insula Alba, we will be back!

Really nice hotel, the staff were excellent and would do as much as possible to help. We had an issue with our room in the first couple of days and the staff at reception offered and solution promptly and followed up the next day and made sure the issue was resolved. Manos at the pool bar was also excellent, the staff in the restaurant were also great. The hotel is lovely and quiet even around the main pool in the morning there was always beds available. There doesn’t seem to be an issue with reserving beds and even gone midday there were plenty of beds available which was nice. We had a private pool room which had sun from midday ish until the sun went down which was lovely to spend the afternoons here. Would recommend requesting a room starting with 21 as this whole row had the same sun. The only reason I wouldn’t rate this hotel was the food was a slight let down compared to other lower star all inclusive we have stayed at. The breakfast was great and plenty of sweet/Savory options as well as cakes and donuts. The lunch was slightly repetitive but again was enough choice for lunch. We found the dinner was a let down, the same food pretty much every night only really chips or potatoes on offer would have been nice to have slight variation in this, we also found that the themed nights weren’t very themed it was just the same food on offer as every other night. Overall, the hotel is lovely and the staff are faultless all very polite and helpful. The room was great and I would visit again but I don’t think I would go all inclusive as the food isn’t worth the price you pay.