Mohsin K
22 agosto 2023
By the worst hotel experience I have had in a long time. We checked in on 21st having driven from the UK with 5 children to attend a funeral. The overnight receptionist was extremely unhelpful. Refused to assist with any of the check in process, until the system failed 4/5 times and he had not choice in order to remove the crying babies from the reception area. The bedding has a wet/damp smell. We then left again the next day and were not advised of the parking process or the need to reserve parking. When attempting to gain access to drop the children off, we were met with resistence again by the same overnight receptionist who laughed in our faces as he saw us struggle with the kids. I would go as far as saying he has a problem with people of ethnic minority - if your skin colour is not Caucasian - don’t book this hotel. To their credit, the day time staff were helpful, but not enough to make this anywhere near a pleasant experience. Avoid - there are other hotels who know how to treat families and children with care.
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