Whale Coast All-Suite-Hotel - DCC Hotel Group

We stayed in Hermanus for a couple of nights. The hotel is accessed by elevator on the second floor of a shopping center. It was convenient in location which is close to the water, shopping, art galleries and restaurants. We had a 4 bedroom apartment that was 2 levels. It had a nice kitchen, dining room, balcony patio, living room and en suites for 2 bedrooms. The access to parking was a private parking area which utilized a key fob behind a gate. Staff were very friendly and accommodating. Gift was very helpful with our luggage and guiding us to the parking garage. The cleaning staff were very nice. The property managers were also exceedingly helpful. There was an included breakfast which was nice. The shopping mall below had a grocery store, liquor store, and other shops which was convenient after driving there from Cape Town. We enjoyed the rooms, the town and the sights. Parking was convenient and many things were easily within walking distance. I’d love to stay here again.

Apartment was a nice size and looked beautiful on arrival, very clean but very cold. Very limited cooking utensils and trays to cook on. Had to ask three times for cutlery as not enough for us all to eat together. Hot water ran out after one person showered - probably 10 mins, we were told the hot water system here works like a kettle you have wait for it to reboil so leave 30 min between showers - there’s 6 of us!!. Both complaints were made at 930am at 2115 we were offered a change of room!! Breakfast was awful, beef sausage was served raw on telling manager I was told it would be taken off bill 😂 it was a package holiday already paid for. all the breakfasts had to be pre ordered the night before and everyone was served the wrong items and it was cold. We were made to feel very unwelcome at breakfast on arrival, staff were lovely but management didn’t want to know. We booked through independent travel rep who I sent complaints too, they had email confirming everything was now sorted - this was a lie, at this time no one had been to see us. We decided to go out and buy what we needed for the rest of our time at the hotel. Luckily we were only booked in for 3 nights. Also scheduled power cuts were at inconvenient times between 1830 till 2030 but again we were not pre warned and had a slip of paper put through the door after the power had gone out. This hotel is not a luxury it’s a basic apartment where you need to supply your own essentials. Surrounding areas were beautiful and welcoming. Very local to everything to have an enjoyable stay and local shops under the hotel made buying food and essential items easier

We will be back to stay at the Whale Coast All-Suite Hotel in Hermanus! The hotel is very centrally located within short walking distance from the Old Harbour, sea and assorted beach front restaurants and coffee shops. The Whale Coast All-Suite Hotel Hermanus is located on top of a shopping center that gives you direct access to a Checkers, Checkers Liquor, Clicks and many more stores to choose from. Secure parking for the hotel is provided in the basement of the building with additional partitioning separating the shopping center parking from the apartment parking, providing more security. Access cards are provided for the free secure parking, basement beams and the apartments. The hotel offers free Wi-Fi, hotel bouquet DSTV and daily room cleaning services. Delicious breakfasts (hot and cold) are also served to clients by very friendly staff every morning with an assortment of juices, tea and coffees to choose from. Apartment 15 is spacious and comfortable with 3 x bedrooms and 2 x bathrooms on the 2nd floor and a wheelchair-friendly 4th room on the bottom floor with its own bathroom. The mattresses, duvets and cushions were all very comfortable. This apartment also gives you a partial sea-view and an outdoor braai with seating area. The kitchen has a gas stove, large fridge and dishwasher and enough cupboards for longer stays. Danielle and Louise are extremely accommodating and helpful and will make you feel right at home. The location, facilities & staff of the Whale Coast All-Suites Hotel makes this a venue we will definitely re-visit soon.

Unfortunately whilst staying at the hotel I had an accident but the staff were amazing even took me to the hospital and helped with the discussion with the doctors. The apartment was so big and spacious. Ok the view over the car park wasn’t the best but beyond it the view was great. So close to bars and restaurants and to the lovely coastal walk.