Göbel's Seehotel Diemelsee

Oh dear. How to best describe this "experience" without sounding rude? Okay, let's start with the good bits, which lifted the review back up from the one star I felt like giving at one point. The breakfast buffet is GREAT. Better than in any five star hotel I visited. The rooms are large. Some of the staff are A) competent B) helpful and C) friendly. A few even tick all the boxes. Spa area is perfectly okay, especially the sauna looking over the lake. Great parking, free of cost. Otherwise, the receptionist was confused, confusing and hard to understand. Yes, he was a learner, but still. There is no signage whatsoever inside the hotel and given the confusing building set up, it's not easy to work out where to go.Fortunately, a friendly staff member was able to explain things. Arrival is not until 4PM.Okay, that can happen. What can't and mustn't happen is that one room of two then hasn't been done - and the cleaning staff in doing all the other rooms in the corridor first. Soggy mattresses which should havebeen replaced ages ago are a no-no. No wine card in a four star hotel is beyond no-no. The (visibly bored) waiter when askedfor the wine card esponded with "Red, white, or rose?" We said we wanted a wine card. He repeated his mantra.Only then did he deign to explain there were no wine cards. Only carafes. Needless to say, the wine was undrinkable. We wanted to eat a-la-carte, which is possible, although the selection is limited.The selection was even more limited, because a couple of items on the menu were "not available". Pardon? When even the dessert wasn't available (the freezer had broken, which can happen) even the bored waiter was embarrassed. The kitchen then created a special dessert , which wasn't put on the menu. That is actually great customer service. Upon checking out we faced more complications, none of which were a disaster- just too many niggly things that can happen once in a while even if they shouldn't. One or two are normal. Karma. All of it taken together is a sign of a house in trouble.

Unser 3-tägiger Aufenthalt war sehr schön, die Zimmer waren sehr gut ausgestattet, alles war sauber und das Essen war sehr gut. Kinder sind hier willkommen, es gibt mehrere Spielmöglichkeiten. Die Bar ist hübsch, das Hotelpersonal sehr freundlich. Der Spabereich, vor allem das Schwimmbad, recht klein. Der angrenzende Ruheraum sehr gemütlich gestaltet

Es gibt leider keine Kinderbademäntel - trotz angeblich 4 Sterne Hotel und Chalets, da die laut Aussage von Frau Bollinger (sie unterbricht einen permanent und lässt einen ausreden!), immer wieder mitgenommen werden. Dafür könnte man dann ja eine Gebühr verlangen. Wir haben dies nicht nötig! Bademäntel für Erwachsene gibt es im Hotel. Die Buchung war auch schwierig, man wird falsch angeredet (dualer Student), es dauert ewig. Wahrscheinlich einmal und nie wieder!