Premier Inn Hereford City Centre (Old Market)

We often book this Premier Inn, it is convenient as our daughter lives very close by. We always try to book when prices are lower, as it's often just a bed for the night. The staff are always helpful and friendly, the range oms clean and comfortable. When we have eaten at the hotel the food is good, although we usually eat out.

From the moment we checked in Ally and Violette made us feel super special. They were friendly, welcoming and went out of their way to ensure my son and I had a great birthday stay. The room was a great size for a family of 4 and the hotel is in a fantastic location to be able to wander in to Hereford city centre with little children. Breakfast was great, big portions and Debs who was on duty for breakfast service was brilliant. She even got involved with the 'Elf antics' for our children. Highly recommend for a Christmas (or birthday) night away.

Stayed at this hotel for the third time due to the location of the city centre. We have always had a lovely stay with no issues, until this week. The bed had a dip in the middle making it difficult to sleep, we just made do and didn’t raise this with the hotel staff. This wouldn’t put us off staying here again, other than I wouldn’t want to stay in the same room again unless the bed is sorted.

We have nothing but praise for the lovely ladies working on reception and in the restaurant. (Wednesday 11th December pm). We received a fantastic welcome and amazing service throughout our visit. Nothing was to much trouble. As a family hotel our little granddaughter left feeling like a princess. Highly recommend.

Premier plus room up to expectation. Niggles: 1. Horizon parking app was a pain. After going round in circles with it for 15 mins, gave up and paid at the machine - in less than 30 seconds! Receptionist said other guests had trouble with it too. I know Horizon is a different business but they are upsetting PI customers and spoiling the overall experience. 2. Early check-in is a joke. It can't be booked in advance, so is dependent on pot luck of how things are when you arrive, which interferes with planning the rest of the day. 3. Wifi: why can't you give a code for the Ultimate (8Mbps - is that really ultimate?) that lasts the whole stay, it can't be that difficult. Also rather flaky - took ages to get my wife's tablet and phone logged in (they work perfectly well in other places). 4. No decaff coffee pods. Decaff drinkers are being short changed: it's the same price as regular coffee and widely available. 5. I don't like being addressed as "my darling" by the receptionist. I know it's just the local way of speaking but calling me by my name or "Sir" would be better. Would we stay again? Yes. PI is generally good value and a constant good standard. Perhaps they could pay more attention to detail.

Room servicing is disappointing, you now have to request to have your room serviced if you are staying more than 1 night. This we did on the morning and then when we returned on the evening all they had done was deposited some clean towels on the unmade bed, nothing else was touched, not good.