Wyndham San Jose Herradura Hotel & Convention Center

The hotel was perfect for our needs. We really loved the swimming pool (just a bit cool though for a long swim but would have been so lovely on a hot sunny day), the gym was excellent, and the staff very accommodating. The room was really comfy. We found the breakfast a bit institutional and noisy with children. The hotel seems to cater to families so this could be expected. We are booked to stay there again on our way back through San Jose.

The most unorganised hotel I have ever been to. Check in is from 3pm and so we arrived at 4pm to be greeted to a huge queue of people unable to get their room as none of the cleaning was completed. Reception told us it would take 30 mins to get a room which was a complete lie. We kept going up and checking and they kept saying another 10 minutes which carried on for 2.5 hours at which time we only received the key to 1/4 rooms I had booked. Other guests we spoke to waited over 4 hours for their room key. We were given one soft drink as a concession for this which I thought was unacceptable. Instead of waiting around to be told further fake waiting times, we left the hotel to go back to town and then on returning at 11pm, the new receptionist had no idea about the issue and struggled to find our other rooms we had been waiting for, resulting in more waiting around after already being frustrated about the situation earlier. Eventually the receptionist from earlier appeared in a very dismissive manner and shoved a post it note with our remaining room numbers for the man to find. Not good service at all. The next day we booked a shuttle bus to the airport. We got to the designated spot and they had run out of room on the bus despite us pre booking. This means we had to wait another 30 mins for a bus to be organised resulting in us having less time at the airport to get through security etc. The actual hotel is fine with a nice pool area (one of the reasons we had booked but were unable to use due to no room access for hours on end) but the management of this hotel is atrocious. Wyndham need to look at this urgently as it is dragging down their name as a trusted hotel chain. I will never be staying at a Wyndham again if they can’t guarantee a stress free experience.

第二晚沒有歡迎用水，洗漱池是感應出水的，很不方便。