Castello City Hotel

Hotel carino nel complesso ma non da 4 stelle. Un po’ macchinosa la questione parcheggio. Abbiamo dovuto lasciare la macchina per strada per chiedere il biglietto in reception e poi entrare nel parcheggio a 200m.

A dirty, dingy, dull, noisy hotel that should be a 2 star rating and not a 4 star! I had a 3 night stay at this hotel following a weeks stay in a lovely hotel in Rethymno. My friends checked in to the Castello City hotel later that evening for 3 nights too. We found the hotel to be the most depressing place to stay. The hotel is not what it describes itself and the photos do not match up or come close to what they show on Trip Advisor. Our rooms no 201 and 202 were very small, dark and gloomy as there was no natural daylight coming into the rooms and the glass doors that should have led out to an airy balcony (with no room for a table) was facing brick walls. It was difficult to see what the sky looked like unless you wound your neck around. The walls and curtains were dark in colour and lighting was so poor in the rooms that you couldn't see yourself in the mirrors. The noise outside of the rooms was unbearable at night and early mornings. The carpets were filthy and worn in the corridors. The breakfast was poor and the welcome from the hotel receptionist was very poor. When l first arrived at the hotel and waited for my friends to arrive, l walked a short distance from the hotel only to find the streets dirty with skips of rubbish strewn everywhere. It was chaotic with speeding traffic and a lot of undesirable people hanging around and l found myself scared. Had the hotel advised me of where to go and what areas I should avoid, that would certainly have helped! When l spoke with the receptionist about the rooms, he just didn't care! He said there was nothing he could do as they were fully booked. We most definitely would have moved hotels if we were staying for longer. Once you find your way around Heraklion, you will enjoy the city centre filled with nice restaurants and shops especially in the evening. The port is worth a visit and there a few nice beaches on a short bus ride away. Looking at other reviews on Trip Advisor, I note that the hotel does not respond to them which gives me the opinion that they simply don't care. I have attached photos