Hotel in zona Fjellheisen, Hemsedal

We stayed here three nights from August 6-9. Room was nice. People were polite and service minded, the only thing was the check in process was a little bit slow. Quality of food was top, but sadly… One of us has a milk allergy. This requires a little bit of planning and communication with kitchen, but we have traveled extensively during the last few years staying in smaller and larger hotels in quite different countries. There’s never been any sort of problem, until now. Upon check-in milk allergy was noted, as we included it in our reservation. The waiter at the restaurant first night also noted this and communicated with the kitchen to get something milk free. This was not a problem. The problem started after breakfast next day, where I started to feel a little bit stomach problems like there was some milk and some thing. But it was not too much, and I forgot about it until breakfast the next day. About two or three hours later I had a really powerful allergic reaction, forcing me to cut short a bike trip that we had planned for about a year. When talking to the chef at breakfast the last day he denied that there was any milk that wasn’t stated in the allergens, but he couldn’t rule out that anybody could’ve put something in from the side that he didn’t know about. Think about that: the chef doesn’t know if somebody else comes into the kitchen. For somebody with a really serious allergy problem like nut allergy this could mean death or hospitalization. Our reservation included a packed lunch. The first day was OK. The second day we by chance realized that the bag was not marked “no milk”. Turns out the front desk had given our milk free lunch to somebody else and just picked one bag with regular lunch for us. We realize this quickly, and had it changed. Cost us about 30 minutes of delay. The last day upon leaving we told reception about the problem and she said she would double check and gave us a bag with a nice smiley face and the word “no milk” written clearly. When stopping for lunch driving home we realized that this was a sandwich with cheese and butter. Lots of milk. Obviously this hotel doesn’t have a clue about what an allergy is or what that can mean. For me this meant three or four days with stomach pain and having to cut short a planned bike trip, but somebody else might quite easily have died or ended up in hospital. This hotel is probably totally OK if you do not have any allergy issues. But people with allergies or food intolerances - stay away! You cannot trust this hotel to follow up on your allergies.