Hotel in zona JCPenney, Hemet

Ho ordinato una stanza disabilitata per mia moglie e io. Il problema era che la doccia disabili non avrebbe tenuto in un posto (per il controllo dell'altezza e la direzione), quindi abbiamo chiamato il desk e hanno mandato un riparatore nella nostra stanza. Abbiamo già fatto la doccia e siamo già stati irritati. Hanno risolto il problema.

Hotel molto pulito con camere spaziose e letti confortevoli. Grande posizione con facile accesso direttamente al I-10 se si visita una parte della valle. Colazione buona con diversi piatti caldi, rulli e pancake. Tutti i dipendenti erano amici e utili. Rimarrebbe ancora se tornasse nella zona CA.

The property is beautiful and if you base your experience on that aspect you'll have a lovely stay. Unfortunately, the hospitality is not what one would expect. Upon arrival we had to wait four hours for our room to become available. We booked a second floor extended King room - which was lovely but overlooked the parking lot and an air conditioning unit. We went to the desk and let them know that the room was lovely but shared our noise concerns and expressed that we were hoping for a vineyard view. They said if we waited two more hours they could have a room for us that was the same type but slightly smaller with a view and which we agreed to wait on. When we arrived at the new room we found that it was a standard king - almost half the size, was on the ground floor, not in the main building, and there really wasn't a view as being on the ground you only see the shrubbery directly in front of the room. Had we known this we would've stayed put in our first room. We didn't want to be difficult so stayed put in the subpar room (hoping that we'd be credited as we paid for the larger, nicer room – we weren’t.) In a follow-up conversation with the front desk staff, they warned us not to leave our patio door open due to the “critters” that may wander in. Some have mentioned that wine upon check-in as well as one review stating free wine and water in the room. We were not offered wine at check-in or at any other point during our stay. We're long-time wine club members so I sort of expected a welcome wine - but there wasn't anything. We were not given room water either - although there is a carafe and plastic cups to pour from in the lobby. When I asked the person at the front desk for water for the room she instructed me to “track down housekeeping and get some from them.” There was no explanation of the restaurants, fitness room, wifi or amenities at check-in nor was there a book or guidance in our room. The restaurant seemed adequately staffed however they were only seating about a third of their tables (ie 5 or 6 tables at a time.) So, despite there being 15+ open tables and only five or so in use at any given time, it was a 30+ minute wait to be seated. I also realized, after the fact, that wine club members are supposed to receive a discount which was never offered. All in all - it feels as if the staff are here to keep the building open not to take care of their guests. Most of the staff are pleasant - just not upholding typical hospitality standards. I will add that the maintenance folks and housekeepers we encountered on the grounds were very friendly and always asked if we needed anything. (Housekeeping is only provided upon request so our interactions were in passing.) As always, our visits to the Ponte winery and restaurant were fabulous.

La posizione è meravigliosa e il personale è gentile.

Perfetto per quello che è, bella casa di bunk nelle foreste e bellissimo cesto di dolci consegnate alla tua porta di mattina per ottenere il tuo giorno iniziato 😀

Grande posizione, a pochi passi dal centro della città con molti ristoranti e negozi carini. Scegliemmo The Lodge con tetto, lo spazio è certamente un po 'tight, ma è accogliente per una cabina. Il legno di fuoco può essere acquistato dal negozio locale. Wi-Fi è un po' instabile a volte. In generale, è un grande posto. Nota laterale: dato che l'ascensione è 6000+ ft, si può ottenere un po' di luce.

What a special place this is, hidden away in the mountain and surrounded by nature. Super cosy rooms would definitely recommend to couples and families. The drive to it was lovely aswell.