Hotel Fairfield by Marriott a Helena

To begin with we found this hotel under a different name on *********** as they had just changed ownership. The first clue that maybe we should not stay there was when we entered the lobby and saw that the whole place was under construction. The fireplace was only partially finished, the big room behind that was completely torn apart, and the hallways were under construction but since we had a long day of driving we decided to stay there anyways. We got to our room and the first thing we noticed was the TV's did not work and there were no trash cans. I returned to the office to complain and they agreed to have us change rooms. One of the staff followed me to the room with trash cans and when we got there we discovered that my wife had the TV's fixed (batteries were not in the remotes and it took time for TV's to start working) so thinking that all the problems were solved we agreed to stay in the original room. After we got all unpacked we started looking around we noticed the floor lamps were not plugged in, the refrigerator was also not plugged in and because the large cabinet that it was in was not positioned properly against the wall the cord was too shot to reach the plug so I placed the refrigerator on a table to be able to use it Also noticed there were no clothes hangers or coffee pot. Turned the AC on and left to get something to eat, returned several hours later only to find the AC was not putting out any cold air so we ended up just opening a window. Then discovered that the way the two TV's were positioned one remote would control both TV's, turn one TV on they both come on same for changing channels unless you had the remote about one foot in front of one TV. Since the construction workers had to use the elevators both elevators were extremely dirty with trash everywhere. The ice makers in the hallways did not work ( but were told if we really needed ice they could get some from the kitchen) and to top it all off every time the toilet was flushed water would squirt out from under the tank on to the seat. I'm sure this will be a nice place to stay when all construction is complete but asking people to put up with all the inconveniences until then is absurd!

This Fairfield was the most expensive Marriott hotel we stayed at in our whole half continent driving trip to the west coast. It was well situated, just off the highway. It is the older design. I was concerned at checkin as the front desk clerk was explaining to another guest that they were”way overbooked and so could not offer them an upgrade”. “Way-overbooked” ??? The room was typical and fine, although the mattresses felt like they were at the end of their lifecycle. Breakfast in the morning was a disaster. While the staff were happily chatting. The buffet had no meat dish, no eating utensils other than a knife, no bread, no sugar for the oatmeal, orange juice that tasted off, and no omelettes’ left. When I got the attention of the breakfast room attendant, she confirmed there was no bread until later in the week, that she noticed the b. sugar was out earlier in the week and that she was going to prepare more sausage Pattie’s but forgot. Better management required here, big time!