Novotel Hefei Sunac

For any hotel location is the key, and although this is located right by the amusement park and water park and chao lake. It doesn’t have good directions or take good care of the walkways to allow people to walk unhindered. A shuttle bus to local spots should be provided. Breakfast which they provided had a ton of options but all of them subpar. If they had only a few things but made well and delicious it would be much better. The air conditioner was the worst. It pushed out humid air and rarely cool enough to drop the room temperature. All over the hotel they have ads for their restaurant but when we asked about it, it was closed. If something is not available, you should not be advertising it. Considered false advertisement. If due to your false advertising I have to go somewhere else for dinner, you should at least pay for the cab fare. Based on the hotel and the number of guests I saw I’m pretty sure you’re only putting guests in floor 8 and possibly floor 9. If that’s the case then each room should be meticulously cleaned. Ours didn’t have soap in the dispenser and was missing the conditioner completely. We were in a no smoking room, there was still a “do not smoke in bed” resin sign. Which was extremely dirty like no one’s cleaned it in weeks if not months. There’s a cute robot you send up to deliver things. But it doesn’t know to wait for people to get off the elevator before getting on, causing a family of 4 with their luggage to be partly trapped by the robot for a few minutes. I’ve had the opportunity to talk to a number of the staff and can see the lower occupancy and time has affected this establishment. But you can still do better.

Very nice and very good price. The breakfast is amazing.

A bit of a ghost town in terms of location. Big hotel but not a lot of guests, breakfast was good and the room was big.

Good place to stay, it has gym and the rooms are good, the breakfast is good

Good hotel

環境衞生：進酒店就沒聞到一絲異味，大堂、電梯廳地面一塵不染，房間裏床單被罩潔白平整，衞浴區乾爽無污漬，連桌面、窗台這些容易積灰的角落都乾乾淨淨，住着特別舒心。 設施配置：房間設施很新，智能電視、高速WiFi、獨立空調一應俱全，空調製冷制熱快還靜音；衞浴乾濕分離設計合理，熱水秒出，洗漱用品質量也不錯，完全不用自帶；床頭還配了USB充電口，細節超貼心。 服務態度：從入住到退房全程體驗感拉滿，前台小哥哥葛基春笑容親切，辦理手續快，還主動幫忙給到了高樓層的房間；中途打電話要額外的枕頭，工作人員幾分鐘就送到了，態度特別好；退房時還主動詢問入住體驗，特別暖心。 下次來這邊，肯定還選這家！