Hampton by Hilton Hefei Economic Development Zone

Walking distance to mall. Staff are friendly

Review: I had a disappointing experience during my recent stay at this hotel. Last year, the staff were excellent, but this year, I encountered issues. After staying for a few nights, I realized I had misplaced my bag. I approached the receptionist, a woman who had been working that night, to inquire if she had found anything on the chair or if I had left something behind. Instead of assisting me, she shouted in my face, repeatedly saying, “No, no, no, before I start talking to send her my problem.” This response was both unhelpful and unprofessional. Effective communication and assistance are crucial in hospitality, especially when guests are seeking help with lost items. Such behavior not only reflects poorly on the individual staff member but also on the hotel’s reputation as a whole. I hope the management addresses this issue to ensure future guests receive the courteous and helpful service they deserve.

Lovely place, cat café next door!

Good service, resultants and supermarket near Hotel.

Overall the experience is good but I think the carpet is too old in the room it needs replacement m

The service and the staff at the counter is great, esp Qianqian and Guigui. We had an amazing breakfast. Ps when we check out, the counter staff gave me a free parking coupon. All told, Hampton by Hilton is a great choice.