Mercure Hefei South Station Luogang Central Park Hotel

Wonderful experience at Mercure Hefei South Railway Station. Very kind and helpful staff, top quality amenities, and amazing value for the price.

This was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room. The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into Meituan. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered Meituan again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from Meituan. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger. My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic. I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant. I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.

New clean

new and clean , worth a stay

春節旅行的最後一站，原本打算停留在南京，卻因堵車而臨時改變計劃，將最後一站定在合肥，緣分使然，我在駱崗中央公園美居酒店住了一晚。這是一家新開的酒店，所有設施都極為整潔、乾淨且清爽。房間空間十分寬敞，各個角落都能體現出酒店對細節的嚴格把控與用心。洗護用品、吹風機以及小童拖鞋、小童牙刷等都非常不錯，酒店的早餐也很豐富。我特別喜歡這裏，要是下次有機會的話，還會再次光顧。

晚上11點出差到店，一身疲憊剛準備洗漱休息，走進床邊就看到，枕頭上一根頭髮！🤢掀開被子，又是一段頭髮！🤢一股臟勁兒、噁心猛撲上來🤢，極其噁心，最基本的衞生也沒做到！這樣的房間算不算打掃過？！床套到底換過沒有？！洗完手又發現洗手枱邊上的紙巾🧻整桶都是濕的（我是當著服務員麪打開的，整桶紙巾都是濕的！）擦手巾上也有不知是什麼的黃色小粒，硬的！ 服務員小姐姐態度是極好的，等了一會兒就上來先幫我換房間，讓我晚了先休息，把我從有景觀的高級大床房換成了沒有景觀的“比較安靜”的另一間房，小姐姐説衞生情況“會跟領導反應情況” 然後就沒有然後了，第二天，連句道歉的話也沒有，大半夜的真是糟心…