The Hickstead Hotel by Uno

On arriving at the hotel, check in was staright forward and the receptionist was good and helpful. However, we soon discovered that our bathroom floor was covered in dried urine. How on earth did housekeeping not spot that one. Reported it to reception who moved us to another room. Later we went to the restaurant for dinner. The waiter took our food and wine order, and we waited........ and waited. After some time asked if the wine could be brought to our table and the waiter said 'Yes". And we waited. Eventually a waitress came with our meal, but still no wine, so we asked again. Almost half way through the meal the waitress returned with two glasses, one large, and one medium. We had ordered two large glasses. While all this was going on, a group of about six teenage lads who were also residents came ito the restaurant and sat at a large table with boxes of takeaway pizzas that they had had delivered. It destroyed the ambience of what we had hoped would be a nice dinner. I must add that our food was quite good. After finishing our food we retired to the lounge with our glasses of wine just to get out of the restaurant. It was pleasant sitting in the lounge on a warm August evening with gentle music playing in the background, when suddenly we heard Rudolph the red nose reindeer coming from the speakers! In our bathroom hot water from the taps was very hot. This was not the case with the shower. It took an eternity for the water to get luke warm, and then suddenly it went cold. That morning we went along for breakfast, which was enjoyable and to the expected standard for that class of hotel. The morning staff were good.

Lovely friendly and helpful staff. Wonderful time. One egg, toast, coffee/ tea, a bit of beans,  a small hash brown , black pudding and rasher of bacon wasn’t worth a full English breakfast ( DOUBLE THE PORTIONS PLEASE) DINNER WAS FANTASTIC !

We very much approved of the price of our stay plus the price of the food and drinks. The staff very friendly but could do with a little more training.