Best Western London Heathrow Ariel Hotel

We had a not pleasant stay, we have to move two times between 3 different rooms, the first one the flush lever of the toilet didn't work, so use but don´t flush. I told the front desk in the morning, and they told me they would fix the problem, in the evening when we came back the problem was still there. The other attendant moved us to another room it was already 8:30 PM, this other room, the electric outlets didn't work, no TV, no AC. Back to Front Desk and the attendant told me that she will send the Technician, waited till 10:15 PM and no technician. Back to front desk and demanded other room and finally moved to other that everything works, only a little problem, the shower has no pressure and the hot water even on the lowest setting was extremelly hot. So we gave up and keep it anyway.

Highly recommend this room for a single travel. The bed is a king single so a great size. There’s plenty of space in the room and it’s nicely put together. It was a great stay. Only negative was I couldn’t get the hot water going for my 6am shower so that wasn’t great!

I booked a 3nights trip at this hotel, I had emailed them and told them to upgrade my room 3 weeks in advance. Day one before I checked in I there was a little fuss about the upgrade which was later fixed. The room was clean and nice. The tv did not have full amenities. Tried to take a shower and there was no hot water only cold. The bath water was coloured. I complained at reception, they tried to have a little one and two arguments but later on sent someone to check. When the individual came in she fixed it but the hot water only lasted 2mins. It was too late so we decided to sleep and leave it alone. The next morning we tried using the shower again but was faced with the same issue. Once again called reception to complain, the person behind the phone tried to emphasise that someone had been sent to fix it but eventually ended his sentence that maintenance will be sent. The maintenance came and agreed and said something was wrong with the water and told the desk to change our rooms so we could use another shower. We went out enjoyed our day, came back and tried to once again use the shower that was supposedly fixed to encounter the same issue. The receptionist was rude and started arguing saying it was fixed etc, he told us he will come and check shortly. We waited for an hour and no one came in. We called about 3 times and when he responded he lied and said he had been upstairs and no one answered the door, and tried to lie and say noise was being made in the room which wasn’t the case. Eventually he came upstairs, tried the shower again we complained and he changed our rooms. The new room we were moved to had issues with the aircon heating system, we endured with the broken aircon system as we were too tired to complain due to how they’ve reacted with other complaints. I extended my checkout to 5pm. Around 4:50pm the cleaner barged into the room without knocking.