The Close Airport

The receptionists were really very bad

這是一家黑店。民宿老闆非常危險。由於攜程網上沒有標註出來要按金，後續出現嚴重問題。在已經在網上交納26磅按金的情況下，入住的時候民宿老闆讓我們再交納26磅現金。我們在和攜程客服溝通的時候一直尾隨着我們，非常危險。我們當即決定迅速撤離這裏。撤離後要求攜程客服退租金和按金。攜程以各種理由推脱

AVOID this place Want a stress free place to sleep before a long day travel the next day? Don't come here! You won't be able to get in your room for a start, waited an hour for 'staff' to attend to help Then it's like a scene from bugs life with the amount of insects in here. David Attenborough would have a great time

My partner and I booked a room here as we had an early flight the next morning. I was in contact with the host several times during the day as we are under 25 ( which they gave us an exemption) and requested a late check in. I called them 1 hour before the office closed to make sure it was still ok to check in late…they said it was and they would send the instructions on how to get our key from the safe box outside the building. I never received an email or message via *********** ( as that is who I booked through). We tried several PIN numbers for the box of keys multiple times but none opened. We were there for 3 hours reading through everything they sent me, but nothing about how to access the key ever came through. We tried calling, emailing, messaging but received no answer. We were left with no choice but to head to the airport and sleep there. They refused to give us a refund the next day.

If you’re concerned about being raped, robbed, or people getting into your room DO NOT BOOK with them. Key to the room only lock from outside, and they say you should just keep trying to lock (even though that are other reviews online reporting the SAME issue). We spent the night with the room door UNLOCKED, the backyard door UNLOCKED and the door that leads to the backyard wide OPEN (all in videos). We contacted them and ********** and they didn’t care (the hotel says “they gave instructions” which would be “keep trying” as if we didn’t spend an entire hour doing so). Doors unlocked/opened and other guests trying to get into the property/their rooms all night, with issues with the codes to get in, screaming they would call the police (as the hotel was probably not giving a damn), and we ended up sleeping out of exhaustion around 1am when all the crazy noise and scare of getting surprised by something getting into our room lowered. No refunds or apologizes. They ignored most of our messages. P.S.: Free toiletries means 1 hand soup to be shared between 2 bathrooms and toilet paper (lol). NOT SAFE!!!!!!!