Close House

Fabulous service and standards - we were make to feel so welcome. We stayed in The Pavilion - every single member of the team was so friendly and professional, from the call we got half and hour after booking to take us through our preferences to the lady serving us in the restaurant. The accommodation was just beautiful - you felt like you were in the middle of nature and the standard was exceptional and wonderfully clean. Not often I immediately think about going back somewhere.

Great courses and superb accommodation could not fault it at all the staff really friendly and helpful with excellent restaurant facilities and the food was top notch especially for golfers The surrounding area had great views especially from the top of the Colt golf course which itself was very picturesque and extremely hilly.

Stayed here for the 6th time and by far the worst experience we've had. Stayed in the Ganton Suite. Room was cold on arrival despite heating being on. After 2 hours called Reception to ask if I was doing something wrong. Maintenance had gone home so they sent a lovely lady from the bar staff. She said the heating was on full. I took her to bathroom as it was very cold. The under floor heating was not working. Too cold for a bath or shower. The lovely lady advised I could use next door for a shower/bath as this was available. Next door the undr floor heating was working but the room was cold. I thanked her and told her we would jysr stay put. On return from the restaurant still no bathroom heating working? Then we tried to use the simple 3 step lighting system. This didn't work either and lights were either on or off, unable to just use lamps etc as connected to this system that was not working. Overall a very poor stay and would have expected a much better service.

Stayed on the 27th and 28th of December for 2 nights costing nearly £1000. The course and the Irish lad in the pro shop were exceptional. Breakfasts were great. The accommodation however less so. We stayed in the lodge,carpets stained,skirt-inboards and window ledges marked,no WiFi a light in the bathroom stayed on all weekend. I raised my concerns with the reception staff who informed me the lodge gets a full deep clean in January,handy for people who are staying after that,not so handy for us. Infected the pictures on the website do not even look like the same living room. I’ve emailed all my observations to Close House since and they’ve not even had the decency to reply. Think Mr Whiley needs to look at his customer services staff. Very disappointing

Our first visit and I expect not the last. We were allocated an upper room in the courtyard area accessed via a secure key card entrance and the same card for the room. The rooms are in little groups with a shared passage. Our room was very spacious with a large sofa, chairs and a coffee table also multiple side tables and 7 table lamps. There was an elaborate lighting system and 3 wall mounted control panels for the up lighting, down lighting and table lamps to create different moods. Premium fittings and bedding and a huge ensuite with a free standing bath and walk-in shower. So we had a good nights sleep and it was very quiet so we couldn't fault anything and were very pleased with the accommodation. The reception and restaurant is a few hundred yards away situated down a hill next to a lake. Not an issue in calm dry weather, but in the wind, rain or frost and the dark of winters evening a little more problematic especially since there isn't a dedicated footpath for guests and you end up on the road. The food and service were all good with a choice from 3 different menu's in the evening since the festive season had started. This much better than your typical Golf club house. Breakfast was limited to a single cooked item so fruit juice, yoghurts etc were all optional extras (not seen this one before). What they cooked was very good however. Overall I don't think you will find anything much better in Newcastle.

The hotel is set in the beautiful golf course. The room was amazing and very large. The rooms are off set in their own courtyard with a small outside walk to the restaurant No 19. You can also walk the golf course. They will provide you with a map at the hotel reception. Will definitely be back!