Hotel a Hawarden

"Its. Nice and in a good area staff are attentive great amenities was honestly rather fantastic."

"Abbiamo goduto il nostro soggiorno all'hotel. Era pulito, il personale era molto amichevole e utile. Abbiamo iniziato con un piccolo problema, ma una volta portato l'attenzione, ci hanno preso cura. C'è un ascensore al secondo piano. L'altra opzione è 2 voli di scale ... Con casi pesanti, sarebbe difficile. Ci è un ristorante sul posto e il cibo è buono, un McDonalds vicino e anche una cena. Non sono sicuro che sia possibile che facciano qualche cambiamento, ma qui ci sono alcune cose che abbiamo notato. Non c'è macchina per il ghiaccio. Dovevo chiedere al bar per il ghiaccio. Potrebbe fare con un lavastoviglie e un asciugacapelli. Ho provato a usare il telefono e mi è stato detto che non lavorava per le chiamate laterali, ha bisogno di un orologio d'allarme nella stanza, un fan di estrattore più grande nella stanza per rimuovere il vapore durante la doccia, C'era un po'di molle sul tetto perché il ventilatore non poteva rimuovere il gas di vapore abbastanza. La pressione dell'acqua non era buona."

"When I say the location isn't great, I mean it isn't convenient for the shops as it is about 3 miles from the nearest decent-sized town (Mold), but if you want to stay here as an entry point into N Wales then it is fine. Friendly chatty and helpful receptionists, no elevator (or help) but only one flight of steps. Not exactly room with a view but it was clean and comfortable. A good-sized bathroom always helps. Breakfast was suprisingly good."

"The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again."

"Non è il miglior soggiorno qui. La TV non è stata condizionata. L'ultima visita non ha un telecomando remoto. Il controllo della temperatura del doccia non funzionava bene. Ma la posizione è ancora buona e il bagno è buono"

"La sala da bagno è grande, la piscina è molto leggera, così sicura per tutti. Saune in ogni camera di cambio che era fredda. La stanza era buona dimensione e pulita e i ricevitori erano molto utili. La colazione era inclusa nella mia, che non mi sono resa conto e era grande, molte scelte."