Hotel in zona Museo Hemingway Finca Vigia, L'Avana

算是為數不多的哈瓦那藝術酒店吧。

Strutture: la stanza è bella e grande, ci sono 2 bagni, ma le strutture e la biancheria da letto sono relativamente vecchie, non c'è una tazza per lavarsi i denti e l'asciugacapelli è rotto Igiene: molto buona Ambiente: L'edificio dell'hotel è molto bello, vicino al mare Servizio: ancora buono, rispondi a tutte le domande

Pulizia e stato OK. Le camere non hanno finestre. L'edificio è molto salito, quindi tutte le conversazioni in cortile e sulla strada entrano in camera più intensamente. La colazione si prende per avere qualcosa nello stomaco.

Il aria condizionata della stanza è come un trattore, il suono di un bell'orgoglio non può dormire.Dice che c'è colazione, un pezzo di pane, qualche torta, alcuni frutti e cavalli per la notte!E il servizio è molto cattivo. Nessuno ha un pane per la colazione, e nessuno spiega perché. Spero che il viaggio si aprirà qui, non piangere!

Va tenuto presente che questa è Cuba, e qui ci sono standard completamente diversi, non quelli a cui siamo abituati. Il blocco economico si fa sentire e qui manca tutto. Allo stesso tempo, l'hotel offre ottime colazioni e persino piatti puliti. Forse ti cambieranno anche gli asciugamani... in 3 giorni) Tuttavia, per Cuba e L'Avana l'hotel è semplicemente fantastico! La posizione è meravigliosa, i dintorni sono molto belli e l'arte non è rumorosa come vicino al Campidoglio. Se avessi la possibilità di venire di nuovo all'Avana (spero che ciò non accada) soggiornerei qui

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.