Hotel Palacio Cueto

The only good thing of this hotel is the location. Everything else is terrible. Breakfast quality is below standard and not enough seating. Room cleanliness is disgusting. We chose this hotel because of a free WIFI but unfortunately, it did not work until we checked out and the hotel could not do anything. Everyone, please avoid this place, do not let this hotel ruin your good time in Havana.

Hotel is excellent except I am disappointed in the way the luhgage storage was handled. I checkrd out on Dec 23 and left my bG there for my return check in on Dec 26. Was told by receptionist & security that i have to pay for daily storage. I made the payment and there was no receipt provided. what is worst is the baggage storage jas no tah for reclaim. what if domeone accidentally takes away my bag which is a rimowa. after i insist on docrmentation i was given a hand written note to indicate my name. For a five star hotel you should be more professional in handling this ; charging returning customers for 3 nites to store a bag when i am returning? and mo receipt after i pay? and mo collection tah for security?

Great Hotel, great location, the staff especially Julio was very helpful, and professional. The Buffet breakfast is not very good, and service in tge restaurant is below average.

A very nice place and the staff is willing to help

Это ооочень удачный отель, самое лучшее расположение, высокие потолки, большие удобные кровати, завтрак очень хороший. Я не думала что отель такой красивый. Очень достойно

Al llegar al hotel Cueto fuimos informados que había una fuga de gas, el guardia nos indicó que teníamos que ir al hotel San Felipe.al llegar al San Felipe nos enteramos que estaba cerrado y que teníamos que ir al corredores. Ahí nos dijeron que no tenía nuestras reservas y buscó en su sistema nuestros nombres y llamó al hotel Santa Isabel para confirmar que tenía las reservas muestras. Caminar con maletas en Habana vieja no es fácil pero llegamos. El hotel Santa Isabel es bueno pero no tenía agua caliente y el desayuno es muy malo. No recomiendo reservar el Palacio Cueto por los problemas derivados de un mantenimiento deficiente