Utente ospite
22 maggio 2024
This ryokan is disappointing. After having done ryokan in Hakone, Kyoto or Koyasan which were amazing experience we were thinking having the same experience. While the dinner is relatively okay, the rest is not at the level of an hotel billing 600+ USD. The room is having stains on the carpet and pillow. Certain furniture are very old and with stains or broken. Fridge is bad state and contains only glasses sanitized. What’s the point? The bathroom does not have kit like body lotion, cream or any other kits we found in all hotel in Japan including 3 stars. Everything is done to not well please customers like you have only one towel for both the public bath and your own bathroom so it’s always wet and you mix the sweat from the sauna with the clean body after a shower The were hairs from other guests in our bathroom. No pillow offer like foam pillow. We reported this to the staff but they were unhelpful. Spending 15 minutes to explain the situation the guy came to check in the room and went to the bathroom with his non clean shoes. The only solution to all of this is two extra towels. I do not recommend this hotel for foreigners. It’s’ below standards and expectations.
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