The Regency Hotel Hatyai

Location very strategic..close with Lee Graden Night Market...room a bit outdated but huge..there was no iron and hair dryer provided so please bring yours...other than that was nice

Review of The Regency Hatyai They retain our passport for the duration of our stay. Is this even legal ? The swimming pool and gym were closed (and according to the staff, it has been for a quite a while) - why was this not updated on the app? The first day we arrived, there was an electricity inspection ? And aircon was not supposed to work but when we got to the room, it was running but very extremely loudly for the duration of the stay. The condition of the room was beyond words to describe and I can only provide some pics to show how bad it is. Can this hotel even be opened for business ? When I asked for a spare bottle of drinking water, I was told its 20 baht - and its for a 500 ml. A shop outside sells the 1.5 litre for that price ! The adjoining wing is supposed to be better but the ac is equally loud - though the height of this wing perhaps give the impression its nicer - the finer details show they are only slightly better. It’s listed as 4 star on Trip.com but honestly it’s not even a 2 star. I know I sound harsh but it’s way off the mark as a tourist hotel. On the first morning, we went to the cafe (to check out the breakfast - a staff told us it would be served from 8am) - guess what? We were told its not ready and should be only from 9pm - which hotel with so many rooms serve breakfast at 9am?!?

I booked for 3d2n at Regency Hotel. The room looks good.. bed was comfy. Unfortunately they are unable to provide you extra pillow. The customer service need to be improve. I have requested and paid for an extra bed, seemlike they no record shown that it was paid during check out. Luckily i have my receipt payment. 😮💨

best location with large lobby area

I’m being stay in this hotel several times due to convenient access to night market and other place. I’m put some suggestion for women improvement. The toilet floor are very slippery,might be cause of massage oil stick on floor when guest enjoy their massage service.Due to this,1 of my family member was falled down and admitted to hospital at hatyai when visited last month. Hope management team can take this precaution to improve for the next future. Overall i’m quite happy to stay here.

Location is great. This is a older hotel. They had done some updates in the room like new electrics, still an old tv. The biggest problem is that the pool is under "renovation" as they say. I could see that it is full of water but the water is very dirty. Also you can't get two keys for the room and they the room number is on the room key. So if you lose it anyone know were to use the key. Poor security.