Hastings House

旅館的主人BEVERLY非常熱情好客 小狗也很可愛 一切都準備的很周全 房間風景很好可以看到海 早餐現做的非常美味

Very poor experience, when arriving at the property was talked through the key process which was easy to understand , when entering the room despite booking a room with a bath that would suit my wife’s need we had a shower , we also had less than a quarter of a toilet roll in the room and no soap in the hand soap dispenser , bird poo on the window yes I know this is a seaside town but this was not fresh bird poo , the bin in the bathroom had someone’s hair in the bin. I then get a text saying what is my name as I am not in their booking system as they could not access the booking system. There was no spare bog roll so I hunted in the cleaners cupboard and found a couple of other half used ones. Now paying £130 a night for what is deemed a luxury hotel a new bog roll and a few spares is not asking too much I mentioned the heating and like others was directed to a small room heater that had no effect on the bathroom during our stay I thought the idea of towel rails is they heat the towels dry at no point did the heating come on. We was then woken at about 3.00 by some ****** playing music very load at 3.00 I know hotels cannot be fully responsible for guests but it added to another part of a poor stay. We did choose this hotel as it was a winner of four in a bed but sadly this place is not what it used to be and if you cannot deliver the luxury experience don’t market it as one

I arrived to find the building dark and a note on the door telling me to call for entry. I spoke to a lady who explained the owner had been called away on a family emergency and the b&b was unattended. I got the key via the key box and found my way to my room on the second floor. As a lone traveller I was already very uncomfortable with the whole set up but even more so to find my bedroom door wide open for anyone to gain access! The room itself was adequate but no hand soap or mini bar and it was utterly freezing! I called again and was told I’d need to go downstairs and put the heating on myself. I was already dressed for bed but I was too cold to relax so I got dressed and went in search of the thermostat which was located in reception. Another couple arrived into the building and they assisted me as we couldn’t even find the lights. The thermostat had been left at 15 so obviously they had ensured the guests would have no heating all night. The next morning I came downstairs for breakfast to be asked whether the heating had come on when I said it hadn’t the lady retorted that the rest of the hotel was like a sauna when she arrived in the morning - lucky them! Breakfast was full English, poached eggs or smoked salmon and scrambled eggs. I prefer a lighter breakfast, fruit and perhaps a pastry but this wasn’t an option so I went for the poached eggs. Pretty hard boiled unfortunately but the coffee was good. Finally when I came to leave and pay, the card machine was broken so I was asked to leave my card number, including the three digit security number. I quickly realised I’d made a silly mistake doing this and had to cancel my card, later making arrangements for a bank transfer into the owners personal account (upon their request!) I’m felt like I’d spent a night at Fawlty Towers to be honest. As a business traveller, my safety is a priority and this place failed on so many levels. When emergencies happen, the business owner should have a contingency plan, not leave guests to fend for themselves!

I booked Hastings House in May this year for a 2 night stay and added a carpark. My sister in law and I arrived on Monday 16th September to an empty b & b. There was a phone number on the door so I used this. The owner eventually answered and said she was in London for family reasons and didn’t have my booking. I said I have the booking confirmation email. She took a while to apologise. We were lucky enoigh to find another hotel but we’re very upset and angry by the unprofessionalism and almost unapologetic behaviour of the owner of Hastings House. If I could have given no stars, I would of course done so.

We went to Hastings House for dinner to celebrate 30 years together and were, quite frankly, somewhat disappointed. We had reserved a table on the patio; were seated at a metal table, no tablecloth or even place mats. Cutlery was wrapped up in a napkin (at least it was fabric and not paper). While the food was fine we were disappointed that the vegetables were comprised of uninspired winter vegetables, right at the height of Summer when fresh local produce is abundant. Overall, Hastings House isn’t trying hard enough to provide an extra-special experience, which is kind of what you might hope for when you are spending upwards of $300 on a meal for two. Very disappointing - won’t be back.

Bev and Amanda were such great hosts. We were made to feel so welcome when we arrived and nothing was too much trouble throught our stay. Rooms were superb with everything you could want/need. Great selection for breakfast and you weren't rushed. Couldn't fault anything and looking forward to staying there again 🙂