Hotel in zona Kolberg, Hasselt

Struttura molto carina ad 1,5km dal centro di Steewort ed a 8/9km da Hasselt. Struttura curata ed internamente ristrutturata ed arredata con gusto, si respira una bella atmosfera, e siamo state accolte nel migliore dei modi. Personale super gentile e disponibile tanto da accompagnarci in centro per cercare una cena da asporto all ultimo minuto. Camera super spaziosa, bagno con una doccia a dir poco favolosa, vista su cortile e distese verdi dei campi adiacenti. In camera bottiglietta di acqua in omaggio e macchinetta per caffè espresso. Colazione dolce e salata con uova e o bacon Express su richiesta. Abbiamo soggiornato qui per andare al vicino festival Pukkelpop, se interessa evento, non comodissimi ma cmq fattibili gli spostamenti, usare taxi e/o bus (prima fermata a 1,5km).

Hôtel très bien situé et très joli. Le cadre est vraiment top ! Le personnel est au petit soin, très souriant et à l'écoute. Nous avions réservé une chambre supérieure vue jardin, spacieuse et bien agencée. Nous n'entendions pas les autres clients donc bien insonorisées. Le matelas était un peu mou mais confortable quand même. Pas assez de pression au niveau de la douche. Le petit déjeuner servi est copieux avec beaucoup de choix salés et sucrés (petit bémol pas de chocolat chaud). Le coin bar est assez sympa avec une ambiance chaleureuse. Nous avions réservé 1h au spa (piscine, sauna, hammam). L'eau de la piscine était un peu fraîche et le hammam ne fonctionnait pas. Il manque un jacuzzi pour compléter le tout. Peignoirs et chaussons fournis.

Ero a Maastricht con mia figlia per alcuni giorni. Ho prenotato una stanza con 2 letti separati. La stanza ha mostrato un 2-persoonsbed. Dopo aver chiesto alla reception abbiamo ancora ricevuto un'altra stanza. Sarebbe bello se ci fossero 2 sedie in una stanza 2-persoons ipv 1. Inoltre, ci mancava spazio per i nostri vestiti e una scatola o un tavolo nella camera da bagno per i nostri bagni. Li abbiamo messi sul pavimento. Quando, dopo un giorno, siamo tornati in città alle 15:00, siamo tornati in camera per stare tranquilli e bere un caffè, sembrava che la stanza non fosse stata pulita. Dopo aver ricevuto un biglietto per il consumo nel bar dell'hotel. L'hotel era ben risolto. La posizione era buona, era tranquillo. Personale presso la reception e il servizio nel bar era gentile.

This is the first time we have stayed in a property in this price range that was badly antiquated, poorly run, and lacked any modern management that we wanted to escape almost directly after checking in. We should have been more conscious honestly after reading the TA reviews as the management apparently only responds to positive reviews but never to negative ones....a clear sign there is a lack of any accountability or leadership in a property honestly. Beyond the poor communications in advance of our stay we have to say that the rooms have not been refurbished since the 1970s at best and were stuffy, dark, and kind of sad honestly to the point where we worried about sticking to something. While some of the junior staff were friendly enough, the communication with management was poor and when we asked how we could best accomodate the needs of our children, we were simply told that one could sleep in our bed and they could set up a crib for the other child....at a rental cost of 15 euro a day!!!!! In my decades of traveling I have not ever found a single 4 star property that charged a daily rate on using a baby crib in a room and in general this left us the rather pressing feeling that families are not welcome here! Otherwise, if you are taking a train to Maastricht it is an ideal location as the hotel is located almost directly next to the train station and the noise is not so bad at night. In general though, this property felt like an obsolete dinosaur with no central leadership or accountability to its guests. The sad fact though is that with one of the Netherland's best hospitality schools based within the city limits, this poor service could easily be remedied we argued with some fresh blood and investment, but instead it looks like the owners just want to rest on the Amrath's accolades (and its presumed '4 stars') from yesteryear. A true pity and waste of money these days especially in such a hospitable city as Maasstricht where the Crowne Plaza nearby is clean, well run, and equally convenient.