Premier Inn Hartlepool Marina

Our stay for 3 nights was good. The rooms are too hot in the summer and could do with having some Aircon fitted. A fan was provided. The noise level outside was good, but we had a family of elephants above us and at 3am were woken up by their stomping around. Next time I'll ask for an upstairs room! Say was mostly comfortable.

Hailey at reception was an absolute angel when I booked the wrong hotel for business by accident. She helped me reorganise my booking all within about 30 minutes and was so calm and kind. She made a very long journey end on a positive and I am very grateful for her wonderful kindness and amazing customer service, thank you Hailey!

I had come by train up from Hampshire- my son met me at station and brought me to hotel - i am old and a bit disabled. It was lovely to be greeted by lovely Melanie and her colleague. The room i had been allocated was far from entrance - Melanie was able to find me a room near reception with much less walking- so a big thank you to you Melanie - 5 gold stars to you ⭐️⭐️⭐️⭐️⭐️ The room was clean and comfortable. So altogether a lovely visit.

The inn on the marina is always our first choice when visiting family in Hartlepool. A truly wonderful stay yet again. The rooms are very clean and up to the usual premier inn standard. We were delightfully surprised to receive a welcome note and a packet of yummy biscuits in our room…this was a first and such a lovely touch. All the staff were fantastic and very helpful. We did encounter a lovely blonde girl on the front desk (throughout our full stay). She was always pleasant and happy to help. The team are such a credit to the hotel. Keep doing what you’re doing.

We always stay here when visiting family. Always spotlessly clean and we even got a complimentary pack of biscuits this time and a welcome note. It’s these touches that make a wonderful hotel. Staff are always fantastic and nothing is too much trouble.

This is probably the best Premier inn we have been to and we have stayed in many . Reception staff beyond first class. Bedrooms great. No plus rooms in this hotel. View over the marina is magnificent. Brewers Fayre next door is also first class. Seriously this is a fantastic Premier Inn.