Hotel Best Western a Hartford

My husband and I stayed at the Best Western Hartford on Friday, July 19th - Monday, July 22, 2024. We were there for the Hartford Jazz Festival and go every year. We are world travelers and have never had an experience like this anywhere. I completed the survey while we were still there and someone responded immediately. I then responded to the email and attached pictures, however, I have not had an additional response. Before I list my concerns I do have to say that the staff were friendly and tried their best. They did not have enough help, support and supplies for a sold out hotel. And before you ask if I complained, I did not. I overheard other people asking for new rooms and there were not any available. I also heard the staff complaining to each other and I felt so bad for them. Concerns: - the room smelled especially around the door - my husband used the bathroom before me and cleaned the shower, it was covered in hair - I washed the floor later and have pictures of the dirty towel - the sink in the bathroom did not drain - rust all over the shower head and racks - the exhaust in the bathroom did not work - the bathroom door was rotten along the edge - there was mold around the tub floor - the wall near the tub was falling away and rotten - tried to sit by the pool but the smell from the Sewer Treatment Plant next door was so strong that I had a headache. It was like that all week. - the curtains in the room were ripped - the remote control on the TV did not work - the clock was covered in dust - there was not enough food during breakfast, they ran out of everything, eggs, yogurt etc. - Saturday night they ran out of towels and linens - there was only one staff person on Saturday night, there was trash in the halls and no one to clean it