Grand Airport Ensuites

SCAM! TOTAL WASTE OF 53 POUNDS! Didn't stay. No hotel at location; just a banged-up looking house with nailed curtains, and overflowing rubbish bins outside; no contact from hotel, no way to check in, nobody present to address the situation; NON-REFUNDABLE payment in full in advance is for a reason; wasted money completely!! £53 I shan't get back, plus the massive inconvenience of trying to find somewhere else in a hurry and pay again for that! Not amused.

Все нормально прошло

Advising we expected to arrive between 9-10pm we booked a stay on 18th August. I paid for the room and paid a £25 refundable cleaning fee, with a comment that I would be sent 'after hours check-in instructions' only the Postcode was shown on the booking confirmation. I sent an email to the hotel asking for the address, the hotel replied with the village name and post code! I wrote again and requested this information including property number again. This time the hotel replied with only the street name! A medical emergency occurred on the coach we travelled on from Scotland on the 18th. That delayed us by nearly an hour, I called the hotel at 1pm and advised staff we would be later than the 10pm scheduled arrival time. A young lady assured me this was no problem and she would send late check-in instructions by email after 2pm, she never did! Due to road works we arrived at the coach station at 9.15pm (90 minutes late). As I hadn't the after hours instructions email I called the hotel, my call went to a recorded message, when I opted to leave a voice message, a recorded announced that the mailbox was full We arrived at the airport at 10.30pm intending to take a taxi to the hotel I called the hotel again and got the same voice-mail. As our flight was in a five hours and without the check-in instructions, I emailed the hotel to cancel the booking and in fairness to the hotel we asked for a pro-rata refund (They did breach the contract) this has never been acknowledged! We are seniors had to sleep at the airport! On 19th August at 2pm and in transit in Doha I received an email this did not contain check-in instructions, merely informed me what I had paid for!

It wasn’t great! The heating was stuck on and it was too hot and so we had to have windows open and listen to aeroplanes taking off and landing. There was no shower gel, only hand wash where it should have been, the ironing board had come off of the wall and was being kept in the cupboard with massive sharp screws sticking out of it… We called customer service for some advise with parking and they said they would call us back but didnt…. Should have paid an extra tenner and stayed at the premier inn.

This place is a massive rip off! I booked this with my 83 year old mother and 70 year old cousin. Both have mobility issues but the website doesn’t indicate that their large room is on the THIRD floor with NO elevator! When I asked why I wasn’t notified until AFTER I paid that the room was on the third floor! They sent me snapshot of a website from the Philippines! I booked this in London! This place is a scam don’t book!!

This is not a hotel. It is like a bedsit/shared house. I was shocked to see ********** allowing this type of property. I tried to cancel on the day but I couldn't. I stayed didn't dare leave anything in the room when I was out. No parking. If i wasn't alone I would not have stayed.

Horrible place to stay, it’s not a hotel or BnB, it’s a dirty shared house with only customers inside and you receive a door code by message to reach your bedroom. They ask for a £25 deposit in order to give you the code, they told me that I will get that deposit back but it’s more than a week now and still nothing ! The place is extremely dirty, the mattress is horrible as we feel the springs in our back, and it’s 120cm large only (they call it double bed), also it’s very noisy. The noise doesn’t only come from the fact that this place is just at the end of the runway and the windows let the noise go through, it also comes from the other people staying at the same place using the kitchen after midnight, and the kitchen is the room linking all bedrooms. Last but not least, there was no table next to the bed and no switch to turn off the light, so you need to use the light of your phone in order to reach your bed, then you have to leave your phone on the dirty carpet… DO NOT STAY THERE !!!

No door on front entrance; free access for animals and public. Very unkept property

Not as shown in the pictures. The room and bathroom wasn’t clean. Very disappointing