Wanda Vista Harbin

Appreciate the upgrade to club level at 15th floor but the room was very warm despite I opened the window & it was winter time. No air con available so room service pushed in an old, bulky & noisy 1 & only 1 portable “air conditioning”. 1st time in my life I stayed in a 5 stars hotel room feeling uncomfortable, noisy (from the street & the bulky air conditioning) & sweaty thru out the night. Asked to change room the next day. Hotel changed both my & my children room to a lower floor. Much cooler but air pollution was the killer this time. Rooms & corridors walkway were infested with cigarette smell & smoke. Yes I saw cigarette smoke coming out from a few rooms when I was walking to my children’s room. This is really the greatest problem with China hotels. China guests are fine to ignore the non smoking signs in the rooms & toilets. Room complementary services were miserable. Only 2 cups, no spoons. Average quality shower gel was used. Breakfast was below average for a 5 stars hotel. Location was okay. There is a big mall opposite & some nice restaurants nearby. Next time I shall stick to staying in an international hotel over China hotels unless they can adhere to the non smoking rule & provide 5 stars room services for 5 stars price.

Amazing experience good service and nice breakfast

Love the room is great everything was good i enjoyed the breakfast there were a lot of different selections it was yummy one thing I didn’t like is that I had to go downstairs every time I ordered a delivery Mabey we can do a bit upgrade on that. Also the dress code for guests in the dining hall need to be addressed this is a 5 star hotel I don’t need to see people wearing robe with nothing under it with the room sandals is just not cool. However I did see people talking to them about it asking them to change but it took a while. Other than that It was a wonderful experience and I’ll b back sometime soon and hopefully will see some more upgrades?

Not too good nor too bad. Average experience

Good choice

重點表揚文華一個帶眼鏡的女孩，名字好像是李桂or劉桂？她同事喊她南希，看打扮應該是後勤部門的。 下午4:40左右我在酒店側面走，腳踢到石頭絆倒在地上，整個人都黑屏了，身邊路過幾個人，衹有她跑過來詢問我情況扶我起來，還很有耐心的清理我腿上的泥，我問她名字，她説這是每一位文華人看到都會做的。 第一次來哈爾濱，被文華感動，被哈爾濱感動，各行業需要這樣優秀的員工，她不僅代表文華，更代表哈爾濱的熱情和善良，我會把酒店推薦給所有人。 她值得被表揚，請文華代我對她説聲謝謝，後來她被同事叫走，臨走還給了我一包紙巾，她叫南希！

酒店位置好，開車過來很方便，酒店停車位多，大堂環境優美，前台服務態度特別好，wk服務細緻、熱情，房間也給升級了，入住體驗特別好，早餐種類多，健身中心環境好，推薦選擇這家酒店。

客房服務滿意👍：服務到位，態度誠懇。 環境：環境尚可 設施：設施維護不到位，衞生間有異味，淋浴（頭頂淋浴出水有問題，使用熱水時會有冷水溢出，水朝各個方向噴的都有）。 衞生：衞生差評！ 沒有住過這麼多灰塵和污漬的酒店（牀頭櫃、床品、衞生間馬桶、浴室鏡子都非常非常臟）床單上有黑色污漬，床單下還有毛髮……… 入住時沒有仔細檢查，如果知道衞生這麼差的話肯定退房不住了。衞生情況不如100塊一晚的賓館……… 後續酒店有聯繫我詢問意見，説明服務還是不錯的，但是衞生真的太差太差了。衞生跟不上服務。

幾年前來融創玩就住過很滿意，所以這次來哈爾濱儘管沒在附近玩還是選擇了這裏，一如既往的一切都很滿意。離市區打車也沒多遠。這次還發現附近有一個銀河洗浴，還有孩子們玩的水世界，不出酒店也可以洗大澡打發一整天了。