Hotel a Hanoi, Vietnam

I have been staying at Super Hotel Candle for a number of times before Covid 19 and 1 time after Covid 19. Generally everything is fine but there are 2 points that disappointed me and need to improve. The faucet in the toilet and towels need to be changed even before Covid 19 but nothing seems to improve after Covid 19. Second, the breakfast standard has dropped a lot after the Covid 19 and even after my revisited this month again.

This hotel is perfect if you have a few hours to kill before a connecting flight. The hotel collected me at the airport and drove the short journey to the hotel without any fuss. The room was clean and had a tv, air conditioner and ensuite bathroom and a very comfortable bed. They have a few items on the hotel dining menu I ordered some rice with chicken and it was presented well and tasted delicious. I had a really good rest before my early morning flight to Delhi and then the hotel were ready to drive me back to the airport. It was absolutely perfect. You can literally see the hotel from the hotel without any of the noise. The experience was so good, I will always use this place for flights with a stop in Hanoi. Its more than you can expect from a budget hotel and the staff were extra friendly.

Ho avuto un piacevole soggiorno all'hotel. Era molto pulito, aveva un servizio clienti eccellente, e mi ha fatto sentire al sicuro come un viaggiatore solitario. L'unico punto di sfondo era la sua distanza dalle principali attrazioni come i vecchi quartieri. In generale, ho avuto un'esperienza positiva.

L'hotel era molto vicino a tutti i luoghi che avevo in programma di andare a Bac Giang. Mi sorprendeva quanto fosse grande e moderno l'hotel quando l'ho visto per la prima volta. Anche le esigenze interne erano molto belle, dovete andare alla piscina superiore del tetto se venite qui, così carino.

accoglienza curata Colazione ottima varia e sempre fresca A due passi dal centro e dal lago Personale gentile e molto attento Pulito Camere confortevoli anche se un po' piccole. Ho soggiornato in questo albergo nel mese di novembre 2023

Stayed on two short occasions while in the area and gave it an average but I feel it's almost below that. I will start with the positives. The staff are very friendly and helpful and housekeeping was good. The breakfast in the main dining room had quite a good selection and very good service. Unfortunately the rest of the property left me underwhelmed, and especially for the very high rates (well over $250 per night CAD). Location is ok, but not in the 'Old Quarter', which means that many tour shuttles will not do pick ups from there. I could not even get a Grab car at 7 a.m. on regular weekday morning and forced to take a taxi or be late and miss my tour. There are however some good restaurants near the hotel within walking distance. The Club lounge has garnered high reviews here on TA and I am astonished as to why. This actually was one of the benefits that had convinced me to exercise my Marriott BonVoy status and splurge on this property rather than stay at one of the many more reasonably priced and far more central hotels in the area. I am not sure what people's standards are but this lounge was not premium at all. The food was frankly, atrocious. There is a large variety of condiments and toppings for things but the main and side dishes look like they were leftovers from a banquet event, sitting under warming lamps for far too long, dry or oversauced, and not appealing. No vegetables except for a couple of sad looking salad items, very little for vegetarian or non red meat eaters and very little Vietnamese selections, rather sad looking attempts at Western items. Desserts sat in a fridge looking equally sad and drink selection was minimal, with a long wait for a simple highball and the mix added in when it was asked for on the side. The staff was pleasant enough so I didn't have the heart to complain at the time. The worst part about it is that it is overrun with loud families and children, which does not correspond to an adult executive lounge atmosphere in the evening during a cocktail hour. On the two occasions I went in I did not enjoy my time there and stayed only long enough to finish a drink and I had to skip dinner entirely the first time as the food was so unappealing. The lounge is also located on a floor with club level rooms and the noise generated from carts wheeling in and out during early morning and late night set up/break downs, as well as the doors slamming from the same is also not conducive to an elite member experience. The other issue I had was with the bedding. The feather pillows become literally flat as pancakes when you press down and must be ten years old. I had to request firm pillows to be sent up. I also had to request a top sheet to place under the duvet as the duvet cover is made of a cheap polyester fake satin type material which is not breathable and causes excessive sweating. I am not sure why they are not using better quality fabric to begin with but top sheets are generally standard also. Curiously

The staff are very nice, the room is clean and comfotable. I have great time in this hotel. Very convenient location in old quarter....budget friendly...receptionist ms.lieu and owner mr. Tung were allways there n very helpful....maids also very very accomodative....highly recommend this property....

部屋やベッドは広く、普通に綺麗で1週間カップルで泊まりましたが満足でした。鍋やキッチンもあるので簡単な料理も可能でした！ トイレもペーパーを流せるタイプだったのでありがたかったです。 強いて言えば、バスタオルが1つしか置いていないことでしたが、部屋の清掃を頼めば毎日してくれるので、その時に新しいものを補充してくれます。(水もその時に2本補充してくれます。) アクセスはノイバイ国際空港から車で約40分、ハノイ旧市街まで20〜25分と車がないと厳しく、移動するにはその都度grabにお世話になっていたので、最初は旧市街近くにすればよかったと思ったのですが、このホテルの周りは静かで、夜もベトナム特有のクラクションの音などもほとんど聞こえず、リラックスして休めたので、むしろここにしてよかったなと思いました！(ホテルのすぐ隣に朝イチで開く屋台のフォーがとても美味しかったのでここに泊まる方は是非食べてみてください！) どのスタッフの方も英語で丁寧に対応してくれました！ Cảm ơn

Very nice boutique hotel in the middle of the Old quarter near shops and restaurants. Staff were very friendly and helpful. They really go out of their way to help you as needed. The rooms are clean and the beds are comfortable. Great air conditioning. Breakfast was very good and a lot of choices. It is buffet style and you can also order different foods like Pho, banana pancake, Vietnamese egg rolls and so much more.

Tornando a Bac Giang per fare affari e scegliere l'hotel Ravatel per rimanere. Intorno a molti alberi, la stanza è completamente attrezzata e c'è una lavatrice, la stanza che ho soggiornato ha anche una cucina da cucinare, non riesco a credere che un hotel standard 4-star si prende cura dei clienti da queste piccole cose. La sala da ginnastica è molto buona, la piscina è calda. Il personale entusiasta può parlare sia cinese che inglese. Tornero'la prossima volta che torno a Bac Giang per affari.