Hotel a Hanoi,

Ho avuto meno di 24 ore a Hanoi, quindi la posizione era cruciale. Questo posto è perfetto. Nella tranquilla piccola strada nel cuore di tutto ciò che non poteva essere più perfetto. Lily è sorprendente! Così utile. La stanza era perfetta con un letto super comodo. Così pulito e gentile. La doccia era bella e calda anche. A un prezzo così economico, folle!!! Cosa altro puoi chiedere!!

Very nice boutique hotel in the middle of the Old quarter near shops and restaurants. Staff were very friendly and helpful. They really go out of their way to help you as needed. The rooms are clean and the beds are comfortable. Great air conditioning. Breakfast was very good and a lot of choices. It is buffet style and you can also order different foods like Pho, banana pancake, Vietnamese egg rolls and so much more.

Hotel moderno e funky, ben situato quattro vecchi quartiere e stazione. Buona stanza di dimensioni con eccellente doccia. Camera confortevole e attrezzature occidentali abituali . punti di carica USB, bagni da bagno gratis. La zona sociale è ben dimensionata vicino alla reception e offre un bar ben ammazzato. La colazione è servita anche lì e l'opzione di utilizzare strutture più distanti per cucinare la vostra!

accoglienza curata Colazione ottima varia e sempre fresca A due passi dal centro e dal lago Personale gentile e molto attento Pulito Camere confortevoli anche se un po' piccole. Ho soggiornato in questo albergo nel mese di novembre 2023

I had stayed in this hotel for 2 visits. The first visit was from 6 Nov (1 Night) and the second one was from 9 Nov to 11 Nov (2 Nights). For the first visit, i booked a Triple room with Balcony. The room was ok and i did not have any complaints. However, my second visit turned out to be extremely disturbing for us. We had booked a Family Suite. We reached the hotel at around 2 pm, but our room was not ready. In fact, the front desk guy could not even locate my reservation. To give him some time, I went out for lunch and returned back after an hour. The frnt desk guy showed me my room which was supposed to be a family room (according to him). However, there was some luggage in the room. As such, I refused to enter the room since I did not want to enter into trouble with the other guest, whose luggage was kept in his room. So, I informed him to give me some other family suite, which he could not give. SO, we had no choice but to occupy the triple room with Balcony for our stay. Obliviously, we requested the front desk to refund back (not the entire money - but the difference between the two rooms). However, he refused to do it and spoke very rudely and asked us to cancel the room. However, I did not want to waste my money since it was a non redundable booking and I had on option but to stay in the hotel. We asked for face napkins (A basic thing which every 3* hotel is expected to have). However, they did not have any such thing. The breakfast was also very basic and not to the bare minimum standard of a 3 star property. Seeing the limited options for veg (not the hotel's fault that some of us are veg), we asked for honey. However, the hotel did not even have honey, which is to be applied to the bread. And this is only the beginning of the story. The hotel forgot to collect payment from us for our first visit. I returned back to India and the front desk staff contacted me for the payment. By that time, I had posted a very brief feedback about the property on some booking portal. I readily agreed to pay and made the payment. The moment the payment was made, the tone of the frot desk staff changed dramatically. He started calling me names and threatened to broadcast my negative feedback everywhere in Vietnam (i have whatsapp to prove my claims about this). However, I refused to take back my feedback and have gone ahead to post it on tripadvisor. I will not advise anyone to stay or not to stay in this property since everyone is his or her best judge. However, i felt that a front desk guy threatening people for giving a honest feedback does not go down well in any service industry. The basic thing which they could have done is to speak to us to understand our concerns and resolve it to the best of their ability. However, they chose the other way of threating to defame my name unless I do not take back my review on the othe site.

Questo hotel, situato vicino al vecchio quartiere di Hanoi, è immerso in una strada laterale in una passeggiata facile del lago Hoan Kiem, il vecchio quartiere, e circa 30 minuti a piedi, o una bicicletta a 10 minuti, dal mausoleo HCM e le altre visione in quella parte della città. Il centro è tranquillo e il personale è incredibilmente utile.Un buon posto per esplorare Hanoi da, soprattutto se è il vostro primo giorno in Vietnam. È a circa 10 minuti a piedi dalla fermata dell'autobus numero 86 presso l'ufficio postale; l'hotel può essere accessibile dall'angolo opposto del lago, quindi godere di una passeggiata ricreativa!

It was great. I loved the location and how helpful the staff were! Lucy the concierge was amazing and super knowledgeable! Everything was close by and it was easy to get around. The beds were pretty good and the breakfast was also fantastic! The views from my room were so cool and I loved the street just outside the hotel, it was so beautiful!

I had a good time here, wanted to stay for 4days but ended up staying for over a week The staff was warm, the environment really clean and accessible close to the lake The hotel manager Trường and Hoa reêcptionist Including the doormen and cleaners were really warm

We recently had the sheer pleasure of staying at the Hanoi Stella Hotel for three nights and our hearts are still nestled in the warm embrace of this exquisite establishment. Situated in the vibrant heart of Hanoi, the location afforded us the luxury of strolling through the city’s captivating streets with utmost ease. The rooms we were initially provided were a haven of comfort, showcasing pristine hygiene, especially in the bathrooms, which is always a big tick. The jewel in the crown was undoubtedly the staff whose proficiency in English was matched only by their boundless kindness. Their welcoming smiles immediately dissolved any travel-weary tension, making our interactions with them utterly delightful. Our adventure beckoned us to Sapa for a few days, but we found ourselves looking for the comforting cocoon of Hanoi Stella. Without a second thought, we booked it again for our final night in the city. To our sheer joy, we were upgraded to a family room—a spacious sanctuary that made us wish we had booked it every day of our stay. The room was a cornucopia of comfort, boasting ample space, heavenly beds, and a top-notch air conditioning system ensuring a cool retreat from the city’s hustle and bustle. The reception was a redux of our initial warm welcome, greeting us with tea, making our return feel like a homecoming. Their attentiveness added a golden touch to our already stellar experience.

Abbiamo goduto il nostro soggiorno qui. La stanza è tranquilla e conveniente. Per l'uomo d'affari è importante avere un buon sonno. Qui dormono così bene. Il vecchio quartiere è molto vicino. Sandy è sempre amichevole e utile per me e gli altri.