Utente ospite
26 ottobre 2024
On a business trip, I requested a late check out. I was allowed to stay until 1pm. If I arrived later than 1pm, I was told I would have a Eur150 penalty which I agreed. So I left my luggage and medicines and personal items in the room. Having had a stroke a month ago, I needed medication prior to boarding a plane. I arrived at the hotel at 1:30 thinking that o was going to be charged EuR150. To my surprise, the card keys did not open the door I thought because of the 30 min late arrival. I was even more surprised when I found out that, without my permission, my luggage and medicines and personal items have been removed from the room and I was checked out without any notice! Never have I been treated with so much disrespect! I was not able to get the medicine which was an injection!!! And the receptionist Marcelo and others did not care, did not apologize and just followed the “rules of the management”. As I got to London later , I found out that the money that I had left in one pocket of my backpack was no longer there! I decided not to complain to the hotel in writing as, most probably, I would be ignored by management. The hotel is average, the service is below standards and disrespect a common practice. I stay at the hotel with business colleagues regularly but this was the last time as the hotel is not a trustworthy place !
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