Savoir Resort

1. Non c'è una sola parola educata su WeChat alla stazione principale e non ho nemmeno salutato. 2. In una mattina piovosa, ho preso i miei figli e ho aspettato il bus navetta per 15 minuti prima di andare alla Porta Nord per venirci a prendere e fare il check-in. Il motivo era che il bus navetta si era rotto ed era stato utilizzato un carrello della spesa venite a prenderci Il carrello era estremamente sporco. 3. Mi è stato detto che avrei dovuto pagare 300 yuan per aver rotto il coperchio della teiera, ma me l'hanno confiscato e mi hanno dato una fattura gratuita. 4. Il riscaldamento dell'hotel mandava aria fredda, quindi ho chiamato la reception tre volte per ripararlo. 5. Il soffione della doccia all'altezza normale dell'hotel non produce acqua. Il soffione della doccia più basso richiede di chinarsi molto in basso per lavarsi i capelli e si sente un forte rumore. Ho chiamato la reception due volte prima che venisse riparato. Alla fine il bambino si addormentò nell'attesa e nessuno degli adulti fece il bagno. Dopo una lunga notte passata a rigirarsi senza riposarsi bene, la soluzione dell'hotel è offrire uno sconto del 10% e ricevere indietro 329 yuan. Basta esporre i fatti senza fare commenti.

L'hotel si trova in un parco paludoso e l'ambiente è naturale. Ma i servizi in camera non sono proporzionali al prezzo. C'era un barattolo di acqua vecchia e sporca in uno dei bagni quando abbiamo fatto il check-in. La frutta data dall'hotel aveva un odore strano, quindi l'abbiamo buttata via. Il viso della cameriera era estremamente lungo e non sorrideva. La temperatura a Hangzhou era alta il giorno del check-in e il cameriere non sapeva come accendere l'aria condizionata nella stanza. Ci sono pochi tipi di colazione

Simon was exceptional! Brought us around in a boat helped us take stunning photos and was just in every way possible made our stay superb! Would highly recommend a stay here. Worth every penny. Very therapeutic and authentic Chinese experience (and given it’s the only 1 of 1 resort with a private lake and 40000sqm of space) it’s definitely worth an experience.

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

poor toilet design. the toilet has bad ventilation and the drainage can be easily blocked. the shower door and floor is also poorly finished and water will easily overflow to outside.

每年都會去杭州，這家酒店是最滿意的一家了，本來衹預訂了一天立馬續住一晚，他家真的做到了寵物友好，服務也是真的方方面面很到位，幫忙提行李，酒店介紹，用餐等等，不過要提醒一下如果帶寵物有推車的話最好不要用，酒店小路比較多，有小橋、十字路等等景色非常美麗，但是推車非常不方便隨時服務員會幫忙~酒店提供的拍照也很不錯因為酒店自帶景色拍出來真的好好看，房間地暖很舒服，大最浴缸還配備了一次性罩子，考慮的很細緻。明年還是會繼續來的！