Savoir Resort

1. Non c'è una sola parola educata su WeChat alla stazione principale e non ho nemmeno salutato. 2. In una mattina piovosa, ho preso i miei figli e ho aspettato il bus navetta per 15 minuti prima di andare alla Porta Nord per venirci a prendere e fare il check-in. Il motivo era che il bus navetta si era rotto ed era stato utilizzato un carrello della spesa venite a prenderci Il carrello era estremamente sporco. 3. Mi è stato detto che avrei dovuto pagare 300 yuan per aver rotto il coperchio della teiera, ma me l'hanno confiscato e mi hanno dato una fattura gratuita. 4. Il riscaldamento dell'hotel mandava aria fredda, quindi ho chiamato la reception tre volte per ripararlo. 5. Il soffione della doccia all'altezza normale dell'hotel non produce acqua. Il soffione della doccia più basso richiede di chinarsi molto in basso per lavarsi i capelli e si sente un forte rumore. Ho chiamato la reception due volte prima che venisse riparato. Alla fine il bambino si addormentò nell'attesa e nessuno degli adulti fece il bagno. Dopo una lunga notte passata a rigirarsi senza riposarsi bene, la soluzione dell'hotel è offrire uno sconto del 10% e ricevere indietro 329 yuan. Basta esporre i fatti senza fare commenti.

L'hotel si trova in un parco paludoso e l'ambiente è naturale. Ma i servizi in camera non sono proporzionali al prezzo. C'era un barattolo di acqua vecchia e sporca in uno dei bagni quando abbiamo fatto il check-in. La frutta data dall'hotel aveva un odore strano, quindi l'abbiamo buttata via. Il viso della cameriera era estremamente lungo e non sorrideva. La temperatura a Hangzhou era alta il giorno del check-in e il cameriere non sapeva come accendere l'aria condizionata nella stanza. Ci sono pochi tipi di colazione

Simon was exceptional! Brought us around in a boat helped us take stunning photos and was just in every way possible made our stay superb! Would highly recommend a stay here. Worth every penny. Very therapeutic and authentic Chinese experience (and given it’s the only 1 of 1 resort with a private lake and 40000sqm of space) it’s definitely worth an experience.

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

poor toilet design. the toilet has bad ventilation and the drainage can be easily blocked. the shower door and floor is also poorly finished and water will easily overflow to outside.

此次杭州之行，選擇這個酒店太明智了！ 服務很好，每個工作人員都很貼心，會主動幫忙拎行李，主動問好。 房間是獨棟的，很有設計感，各項設施實用又齊全。比如枕頭高度很合適，不會像很多酒店那麼高，可以一覺睡到自然醒；榻榻米的茶室很大，坐在裏面喝茶很舒適；茶室、卧房、洗手間之間都有移門分隔，晚上睡覺不會空空的沒有安全感；不會有太多沒用的抽屜櫃子，東西很好找… 酒店裡的餐廳也不錯，半自助的早餐很精緻，還能品嚐到浙江特色的小吃。 酒店環境宜人，位置絕佳，處在西溪濕地的核心區域，走幾分鐘就能到濕地植物園、蔣村集市等，吃飯、賞花都很方便。 下次來西溪，還要住這裏！