Tuankou Zhongan Radon Hotspring Resort

i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time. I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also. I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel. Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair. The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner. The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.

Beautiful location, could find privacy in outside pools . Nice selection in buffet dinner

Love this place. I have stayed here 3 times, and been to their hot springs 4 times total. For Tuankou town, this hotel is the best. The hot tubs are wonderful, so many different ones and different temperatures, it never gets boring. Gorgeous landscaping around the hot tubs. The buffets are great, too! Nice and efficient staff, as well. Can't wait to go back again.

訂的標間到了酒店就直接升級了豪華標間，設施方面也行，特別是吹風機很給力，智能馬桶，床墊偏軟，睡的腰椎不舒服，這個房間空調外機噪音很大，客服很及時的換了房間，還加送了一份水果，服務還是很貼心的。這次是重遊，為了泡温泉，可惜的是淡季，温泉池開的很少，周邊遊玩的地方很少，山裡空氣新鮮，自助餐也很豐富，走的時候，門衞還送了兩瓶礦泉水，總體服務很是挺不錯的哦！

房間設施比較陳舊，牀頭櫃衞生差，書本上有灰，温泉衹有一個室外温泉😁40度，其他都很低，泡一會兒就冷，且落葉較多，晚上泡服務人員一個都沒有，一點不誇張，是不是週日生意太差，這是泡過最差的温泉。這酒店是多老的酒店，燈光昏暗，設施陳舊，關鍵服務也是不温不火

體驗感非常差，亂糟糟，去了山上，換衣服沒有手牌，發個黑色塑料袋對付就扔户外，上去温泉池，整個區域一個穿雨靴的老師傅在上邊，沒有任何引導員。人多不説，衣服脱下來沒地方放，下雨，衹能搭樹上。晚上出去吃飯回來八點，讓門衞叫電瓶車，説沒有忙，走到酒店門口兩個空車在那閑聊天。山上池子進入泡了個腳就跑了，等電瓶車時候更簡單，一個棚子，下雨，擠不進去，在外面淋雨，沒人管。不會再去第二次了。