Canopy by Hilton Hangzhou West Lake

The room is super good! Clean! Neat! Design suit our liking. Sadly, we only had 1 night there. We wished that we could have stayed longer. Highly recommended!

Service and attitude were generally good. Staff is quite young and a bit raw in terms of service delivery but appeared motivated. Reception check-in is generally aloof and distant. Facilities new and clean. Food and bar menu very limited. My only unpleasant experience, bartender at the lobby bar, was quite rude and even borders on condescending when we were ordering our complimentary cocktails on our first night. First time experiencing such poor service and was really shocked. It is very short when measured by any bartendering standards, china or internationally. IMHO, the weakest link in its service staff. Attitude only improved when we ordered additional non complimentary cocktails. The concierge and restaurant manager were excellent and very helpful, performed admirably in terms of service and customer interaction. Detected smoke odour around lift lobby vicinity in wee hours of morning on first night, but it may be an isolated incident.

The room is big and functional. All the staff are very friendly and helpful, desk staff even helped us to resolve some local online purchase issues. Daily free drinks and cocktails make us enjoy hanging out at their lounge. Never been to such a lively hotel before, love the vibe 😄