Hangzhou Qiyue Westlake Culture Hotel

Recensioni su Hangzhou Qiyue Westlake Culture Hotel

Hangzhou Qiyue Westlake Culture Hotel

Floor 5, 179 Yan'an Road (Aolai Nei, Block C, Jiebai), Shangcheng District, Hangzhou, Zhejiang, ChinaDettagli hotel
Hangzhou Qiyue Westlake Culture Hotel
Hangzhou Qiyue Westlake Culture HotelHangzhou Qiyue Westlake Culture HotelHangzhou Qiyue Westlake Culture Hotel
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.5/5
Buono
1166 recensione
Recensioni verificate
Ubicazione4.6
Strutture e servizi4.5
Servizio4.5
Pulizia4.6
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Tutte le recensioni(1166)
Recensioni positive(1105)
Recensioni con foto/video(500)
Reception gentilissima(263)
Ambiente di classe(139)
Comodo per lo shopping(86)
Ottima colazione(74)
Da tornarci(41)
Vicino alla metro(40)
Vista sul lago isolato(38)
Recensioni negative(61)
Utente anonimo
Qiyue Sleep Twin Room
Soggiorno: lug 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 22 lug 2024
La posizione dell'hotel è eccellente. Girate a destra alla porta e troverete Lakeside Yintai. Girate a sinistra e troverete West Lake. C'è anche una grande terrazza al 5° piano dell'hotel, che è molto bella è molto pulito Anche se non ci sono finestre, c'è un purificatore d'aria Il servizio di Xiao Zhou alla reception è molto buono, anche il prezzo è buono, altamente raccomandato, ci tornerò sicuramente la prossima volta
Testo originaleTraduci con Google
Risposta dalla struttura: Ciao cari ospiti! Grazie per essere tornato! Ba Jin ha detto: "Le cose belle e calde sono profonde nella memoria." La memoria è calore e il calore è memoria Le vicissitudini della vita sono cambiate, ma il calore nella memoria rimane immutato. Spero che il Qiyue Club rimanga sempre caldo nella tua memoria! Bentornati spesso! Ti auguro: stai bene!
Lucy Gilbart
Adatto alle famiglie1 Camera
Soggiorno: giu 2024
Famiglia
5 recensione
5.0/5
Eccezionale
Pubblicata: 20 giu 2024
La posizione è ottima, è a pochi passi dal West Lake e dal centro commerciale. Posizione eccellente
Testo originaleTraduci con Google
Risposta dalla struttura: Caro ospite, ciao! Grazie mille per i tuoi commenti favorevoli sul nostro hotel e siamo molto felici di offrirti un soggiorno soddisfacente. Continueremo a impegnarci per fornire un servizio migliore a ogni ospite.
bio
Qiyue Sleep Double Bed Room
Soggiorno: apr 2024
Famiglia
19 recensione
4.7/5
Fantastico
Pubblicata: 16 apr 2024
Nessuna colazione occidentale
Testo originaleTraduci con Google
Risposta dalla struttura: Cari ospiti, ciao! Grazie per aver soggiornato al Qiyue West Lake Culture Hotel. Siamo molto dispiaciuti che tu non abbia potuto vivere un'esperienza piacevole! I dipartimenti alberghieri competenti risolveranno i tuoi problemi in modo tempestivo. Goditi quello che vuoi! Aspettiamo sinceramente la tua visita di nuovo!
Marcusdeming
Qiyue Deluxe Double Bed Room
Soggiorno: gen 2025
Solo
1 recensione
2.7/5
Pubblicata: 12 gen 2025
The hotel is located at a very good location next to the Hangzhou lake itself and you are in the middle of the retail district with huge options of food and connectivity to various location. However, the hotel seems to be a little old and would benefit from a bit of upgrading. The mall below the hotel has closed down and the rooms are basic Mine had a number light switches not working properly and had windows facing the wall which felt quite weird. I was disappointed to see that the cabinet below the basin to be in terrible condition and in my horror moulding very badly. They have also kept the hair dryer in there. When requested for a change of hair dryer, the hotel staff seems relunctant did not do any rectification the next day.  Great location overall but could surely do with more attentive service staff and the hotels looking into refurbishing some of its room.  酒店的地点很好,正坐在西湖旁边。楼下也是商业区饮食方面选择多元化,交通也非常方便。可惜酒店就有点老旧。楼下的商场已关闭,刚抵达的时候找不到入门处 房间里的设施也有必要更新,我的房间有好一些开关都已经不正常操作了。除此之外,我感到非常失望,水盆下的柜子由于漏水腐烂发霉的特别厉害,而酒店还把吹风筒收在里头。我向前台提到这个,并且要求更换吹风筒,服务人员的态度感觉并不太愿意。甚至还对我说没有吹风筒了。由于这牵涉到健康卫生问题酒店会采取相对的修复工作。 整体来说,酒店的位置还是非常实际方便的
Traduci
Risposta dalla struttura: 尊敬的客人,您好。非常感謝您選擇我們的酒店,並抽出寶貴的時間為我們提供如此詳盡的反饋。對於您在入住期間所遇到的不便和失望,我們深感抱歉,並在此向您表達我們最誠摯的歉意。您提到的酒店位置優越,正坐落在西湖旁邊,樓下也是商業區,飲食方面選擇多元化,交通也非常方便,我們非常榮幸能夠得到您的認可,這一直是我們酒店的驕傲,也是我們不斷努力提升服務質量的動力源泉。然而,對於您反饋的酒店老舊、樓下商場已關閉、找不到入門處、房間設施需要更新、開關不正常操作、水盆下櫃子漏水腐爛發黴以及吹風筒問題等服務上的不足,我們深感自責,這些問題確實影響了您的入住體驗,我們對此深感抱歉。針對您提出的問題,我們已經開始着手進行以下改進:關於酒店老舊和房間設施需要更新的問題:我們將對酒店進行全面的評估和規劃,逐步進行裝修和設施更新,以提升酒店的整體品質和舒適度。關於樓下商場已關閉和找不到入門處的問題:我們將加強與商場方面的溝通,瞭解關閉原因,並儘快解決入門處的標識和引導問題,確保客人能夠順利找到入口。關於房間開關不正常操作和水盆下櫃子漏水腐爛發黴的問題:我們將立即安排專業人員進行檢修和維護,確保房間設施的正常使用和衞生安全。關於吹風筒問題和服務人員態度的問題:我們已經對前台服務人員進行了嚴肅的批評和教育,並加強了員工培訓,確保服務人員能夠以更加積極、熱情的態度為客人提供服務。同時,我們將增加吹風筒等客房用品的儲備量,以滿足客人的需求。我們非常感謝您的反饋和建議,您的寶貴意見是我們不斷改進和提升服務質量的重要動力。我們承諾將認真對待每一位客人的反饋和建議,並努力為客人提供更加優質、舒適的服務體驗。如果您願意給我們一次機會,我們非常希望能夠在日後的入住中為您提供更好的服務。同時,我們也非常歡迎您再次光臨我們的酒店,感受我們改進後的服務和設施。再次感謝您的理解和支持,期待與您再次相遇!祝您生活愉快!
jnsng
Qiyue Song Yuan Courtyard View Suite
Soggiorno: dic 2024
Viaggio con amici
1 recensione
5.0/5
Eccezionale
Pubblicata: 24 dic 2024
The room is amazingly pretty, and the bed is so comfortable. The location is conveniently located near the top 1 shopping district in Hangzhou. The view from the dining restaurant is lovely too. Breakfast was typical chinese food. Super worth the money. Hope that they will keep their pricing competitive.
Traduci
Risposta dalla struttura: Dear guests: Thank you for staying in the hotel! Through your comments and descriptions, the happiness brought by this trip is vividly displayed. This is the direction our hotel pursues, and it will also be the driving force for us to continue our efforts and keep forging ahead. We look forward to serving you next time! West Lake Cultural Hotel is located in Longxiang Bridge, Yan 'an Road, downtown Hangzhou. The surrounding shopping malls have everything for leisure and play, and it is only three minutes' walk from the West Lake. Welcome to book your stay and punch in.
KeepGooooooing
Qiyue Sleep Double Bed Room
Soggiorno: nov 2024
Solo
4 recensione
4.7/5
Fantastico
Pubblicata: 2 dic 2024
Since reserved a standard room without window, so the smell of cigarettes was bad. Except that, location, services with kindness, and price, etc. are really goooood. Also it was easy to find because there was a sign to the hotel in the basements next to the hotel. Next time I come to Hangzhou, I would like to reserve a room with windows and use it again. Thanks all services!
Traduci
Risposta dalla struttura: Thank for your comments on our hotel. We are sorry to hear that your experience at our hotel did not meet your expectations 。We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.
Daniel_sg123
Qiyue Sleep Double Bed Room
Soggiorno: ott 2024
Solo
1 recensione
4.5/5
Ottimo
Pubblicata: 31 ott 2024
Located right on XiHu and walking distance to XiHu shopping area. The decor is a bit dated but the rooms are big. Room even has mahjong table with mahjong for 4. It’s above a former mall with lobby on 5F. There’s a side entrance with an eatery next to it
Traduci
Risposta dalla struttura: 尊敬的賓客:您好!感謝您選擇入住我們酒店,沒能得到您的五星好評令我們感到一絲絲壓力,但是這也是對於我們工作的一種鞭策。再次感謝您抽出時間反饋,我們定會盡快處理工作中所存在的一些問題,期待您的下次入住。祺悦西湖文化酒店以最高的性價比滿足不同賓客需求,房間寬敞舒步行至西湖僅三分鐘,杭州湖光美景期待您入住。
Utente ospite
Qiyue Sleep Twin Room
Soggiorno: set 2024
Viaggio con amici
3 recensione
5.0/5
Eccezionale
Pubblicata: 23 set 2024
Everything was great. The staff were really kind and welcoming. Room is clean and decorated in japanese style. I saw a lot hotels during my trip in China and that one was the best! If I would back in this city I definitely stay here again!
Traduci
6/9
Risposta dalla struttura: Dear guest, hello! Thank you for your visit, and Thank you for taking the time to leave us a positive review.we will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience.Have a good time in your trip,and hope see u agian!
Chin Hock
Qiyue Song Yuan Courtyard View Suite
Soggiorno: ago 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 30 ago 2024
Staff are excellent. Especially xiao dai, xiao ding, We came mid night and the staff xiao like helped us on our WiFi and helped us with the missing luggage. It's a great hotel! Clean room, good service and with good location. The room we book comes with a nice tea area and a super large bed. Love it so much. Will be back again.
Traduci
Risposta dalla struttura: Thank you for taking the time to leave us a positive review. Thanks for your comments on our hotel. We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. Qiyue West Lake Cultural Hotel offers the highest value for money to meet the needs of different guests. The spacious and comfortable rooms are just a three-minute walk from West Lake, and the beautiful scenery of Hangzhou's lake is waiting for you to stay.
Utente ospite
Qiyue Deluxe Twin Room
Soggiorno: gen 2025
Coppia
4 recensione
5.0/5
Eccezionale
Pubblicata: 22 gen 2025
Excellent location and service is top notch, they try their best to keep customers happy. Will stay here the next time when we visit
Traduci
Utente ospite
Camera doppia con letti singoli
Soggiorno: dic 2024
Viaggio con amici
3 recensione
4.0/5
Molto buono
Pubblicata: 13 dic 2024
The location is near to subway station but not just direct road to walk to the hotel. It's need to go thru underground walk way to reach hotel entrance. If you have big luggage then slightly inconvenient. Overall, the hotel price is reasonable for me T.Q
Traduci
Risposta dalla struttura: Thank for your comments on our hotel. We are sorry to hear that your experience at our hotel did not meet your expectations 。We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.
Hong
Qiyue Sleep Twin Room
Soggiorno: dic 2024
Famiglia
9 recensione
4.7/5
Fantastico
Pubblicata: 17 dic 2024
It's a nice hotel that allows you to see the West Lake from their outdoor patio. The hotel is strangely located in an abandoned mall. I heard from a cab driver that the mall closed down this year 2024. But it doesn't affect the hotel itself which was well kept. The location is right beside West Lake, and there are modern malls and eateries near the West Lake, as well as more local eateries nearby slightly further from West Lake. It's possible to walk to the nearest metro station but we took a cab every day. There are also piers nearby in both directions along the coast of the lake to take cruise boats from. The only thing I didn't like was that the room, at least the one we stayed in, wasnt flat. As in, there was a short flight of stairs, with three steps, separating the door plus toilet with the rest of the room. As I travelled with my elderly mother, I worried every time she woke up in the night to go to the toilet. You may want to factor that in if you are travelling with elderlies. Otherwise it is highly recommended and I enjoyed my stay.
Traduci
Risposta dalla struttura: Thank for your comments on our hotel. We are sorry to hear that your experience at our hotel did not meet your expectations 。We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.
Utente anonimo
Qiyue Deluxe Double Bed Room
Soggiorno: dic 2024
Famiglia
5 recensione
5.0/5
Eccezionale
Pubblicata: 19 dic 2024
Good location. Rooms are big and spacious. We love it. The deluxe double room bathroom however has a smell. Perhaps the hotel can work on this.
Traduci
Risposta dalla struttura: Thank for your comments on our hotel. We are sorry to hear that your experience at our hotel did not meet your expectations 。We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.
Utente ospite
Qiyue Sleep Double Bed Room
Soggiorno: mag 2024
Coppia
5 recensione
4.2/5
Molto buono
Pubblicata: 30 mag 2024
Amazing view especially from the rooftop terrace of the restaurant and nothing to complain about.
Traduci
Risposta dalla struttura: Dear Guest,Appreciate your kind remarks about our hotel. It's always a pleasure to receive such positive feedback. We strive to provide the best experience for all our guests, and your satisfaction is our top priority.
Utente ospite
Camera Ospiti (letto matrimoniale, promozione speciale)
Soggiorno: nov 2024
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 27 nov 2024
the hotel is very comfy, clean, good water pressure for shower after a long day walking. Location is great, just walking distance to the West Lake. The receptionists are friendly and helpful.
Traduci
Risposta dalla struttura: Thank for your comments on our hotel. We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.
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