Mercure Hangzhou Qianjiang

L'ambiente circostante l'hotel è molto buono! È a pochi passi dalle rive del fiume Qiantang, con uno splendido scenario. Il servizio dell'hotel è premuroso Dopo aver lasciato l'hotel ed essere salito sul treno, ho ricevuto una chiamata dal cameriere dell'hotel, solo per scoprire che gli abiti da lavoro erano stati tirati nell'armadietto della camera d'albergo. L'entusiasta cameriera ha aggiunto il mio WeChat, ha chiesto l'indirizzo del mio corriere e ha immediatamente consegnato i miei vestiti senza farmi pagare la tariffa del corriere, il che è stato molto toccante. Mercure Hotel, lo scenario è bellissimo, le persone sono bellissime e il servizio è ancora più bello! 🌺

La vista dalla stanza è invincibile e anche il servizio offerto dalla signora Shangguan alla reception è eccezionale.I miei familiari sono molto soddisfatti di questo soggiorno

Unpleasant stayed. Please believe all the negative reviews from others. Hygiene is poor,also the service. Room is so stinky, the smell is so bad as soon as you entered the room , will give you dizzy and headache . Bugs on the floor, huge mold in the fridge, inches of dusts on the stairs. There is a partition on the window so you can’t see full view even that you booked the view room plus the window is super dirty. The staffs are not friendly , they will greet you sometimes but it just fake you will get that uncomfortable feelings. I stayed for 5 nights, breakfast is all the same. On the first day I had breakfast , as a foreigner I couldn’t read Chinese so I pointed out the menu but the chef just scolding at me asking what do you want with that tones ,so rude. Thanks for the staff who saw me and told him what I want . The lady at the restaurant will clean your table really quickly even that I was still eating or left the things on the table when coming back she already cleaned, so annoying. The hotel elevator (floor52-57) is super super small plus smelly . At 8am the staff banged on my door non stop and asked me to turn down the TV volumes cause the next room couldn’t sleep. It’s 8am !!! Not in the middle of the night and if you can hear the TV next door that probably mean soundproof is very bad . Only good thing is location but it’s not worth the price , (5nights almost 4000RMB). There are many hotels out there , you better book those. Very disappointed my first time in Hangzhou and chose this hotel.

The lobby is located at level 52. They serve welcome drinks as well. Staff are providing great service with great attitude. We had a pleasant stay!

Great Hotel & location. View is speculator from lobby on a clear day. Staff friendly, good selection of Chinese food for breakfast, limited western food.Rooms cleans has all amenities required, free drinks daily in fridge & laundry 👍. Would recommend for short & long stays, would recommend reception staff have at least basic English skills but was able to communicate via the translation tool fine.

Great location.