HangZhou Linan TuanKou ZhongAn HuiZun Hot-spring Resort

L'hotel è relativamente nuovo e le strutture hardware e software sono abbastanza buone. La colazione e la cena a buffet erano entrambe buone. L'hotel è in montagna, il paesaggio e l'aria sono fantastici. L'hotel ha sorgenti termali alla porta. È molto comodo immergersi nelle sorgenti termali sull'ampio balcone e ammirare il panorama. L'hotel accetta animali domestici ed è molto carino! ! !

Great place to relax and enjoy hot springs and pools. The resort villas are decent size and clean. There is a selection of pools and hot springs to choose from. It is a large hilly resort so moving about requires using melex shuttle cars. It’s a shame it’s difficult to communicate with the local drivers… on multiple occasions we were not picked up or dropped off at the right stations. There is however an amazing group of interns from Indonesia who deliver excellent quality western standard service. It would be a great idea to place those interns across the resort to improve customer service experience and set a better example and customer focus to the local staff members who unfortunately sometimes lack customer service skills. Currently the international interns are mostly in the restaurants and spa, but they are most needed at the reception, hot springs, pool areas, shuttle service stations.

之前住過兩次，從服務到硬件設施感覺都不錯，所以這次帶家人又來了！不知道是不是運營團隊換了，前台服務感受度極差！ 辦理入住的時候，前台一箇中年女士和一個頭發稀少的中年男士接待，那個女士全程沒有站立也沒有抬頭更沒有任何問好和稱呼，直接各種指令，問一句答一句！男士更誇張，除了全程黑臉，各種生硬的命令客人以外，人臉訊息錄入的時候大聲叫嚷我們的全名，搞得整個大廳都聽得到，關鍵我們就在他面前，一絲一毫都沒有酒店服務培訓過的感覺！彷彿你來到的是銀行市政機關辦業務，官僚機構給你臉色！體驗簡直差的不能形容！到了晚上用餐更是無語，我們4大三小，有一位小朋友是不滿120身高的，另兩位是超過的！晚餐本來人就不少，我們到門口提供房卡以後，門口服務人員沒有對我們做任何詢問，急急忙忙直接拉着孩子量身高，，一個一個仔細在門口測量，還自顧自的説我們會減掉一定鞋子高度！我真是謝謝你哦，你直接先問問我們家長身高情況不就好了，我們本來就是要補孩子餐費的 ，話都沒説啥都不問就拉着頂着量身高 是怕我們逃票嘛？完全也不顧一堆人在在後麪排隊，你這是星級酒店的服務？餐間點了額外需要付費的食物，我在自主取餐，服務員拿着pos機盯着要買單，我説我們房間不是有按金可以掛帳啊，不至於盯着現在結賬！你是怕我跑了不成？體驗太差了我真是服了！再到這次房間，因為是訂的上下兩層，樓下房間的空調和地暖在晚上自動鎖定無效了，搞得家人半夜凍醒，一晚上沒有休息好！反正這次之後應該沒有下次了！