Sonesta Simply Suites Hampton

I’m relocating to the area so I needed a place to stay that felt less like a hotel and more like an apartment. The staff is helpful and the laundry is free! I wanted to stay longer but the place was booked. I highly recommend this!

Staff and facility was great. My only issue was that there isn't a store as listed in the description.

Visited the Hampton area with my wife and daughter since our daughter was just accepted into Hampton University. Hotel stay was ok until the last day. Prior to my arrival i was offered an upgrade of late check out, which i accepted. On the last night of my stay, I checked with front desk to confirm arrangement and was advised that they typically do not allow late check out on Sundat but she will honor the offer and allow for a 12pm check out. The next morning, promptly at 11am, house keeping knocked on my door. My wife answered and advised that we were getting ready to check out and didn't need house keeping. 10 minutes later , house keeping is again at the door, but banging this time. I answered the door and the voice on the other side said "check out is at 11". I responded, we were given late check out until 12 but we will be out of here in 15 minutes. The voice rudely replied "we do not do late check out, i don't know who told you that but yall gotta go". I shut the door to avoid back and forth. 3 minutes later, front desk called to tell us we had to leave. I reiterated the late check-out, she stated we didn't have a late check out and I said ok, we're leaving. 3 minutes later, she called again to make sure we were leaving. Upon exit, I stopped by the front desk and provided email proof of the upgrade to which she responded (in short) "sorry, you can stay until 12 if you want". As if we wanted to spend another second in their outdated Hotel.

Lady who went out of her way came out to my car and said ma'am your room is ready!! Fantastic customer service, after that was like talking to a wall ...only other person nice was cleaning girl asked for fresh towels, she was quick to hand me some, rest should be fired!! Give those two a RAISE keep them at all costs

Loud knocking on my door 8am from housekeeping asking me if I was leaving. I was sleeping good…checkout was at 11 it aggravated me so bad and I was tired I couldn’t even fall back asleep there was no point! Then she came back at 1040 like geezus!!!!

It was a nice room with two beds in their new updated room but the walls were peeling, the phones didn’t work, when I first arrived the dishes were dirty, and the doors constantly locked

Nice secluded area. Overall the stay was quiet and uneventful. Our suite did have a few snags however. The stopper in the tub (we reported) was inoperable. We have small children so shower only or a running bath was not ideal. To the cleaning staff, please be mindful to clean the sofas and pull out. They're was a noticeable amount of pet hair on the sofa. Also, a cookie in the floor under the pull out. The kitchen floor also needed a scrub. We had a water spill and the clean-up towel was dark after cleanup. Staff was accommodating. Can't beat the price, but please do take care.

I used to stay at this property when it was in the IHG group which is why I decided to stay even though it had changed. However, it could stand some updating as the furnishings look tired and worn and not as clean as before. I hate to give a bad review, but I cannot give a dishonest one. I do not consider this a three star hotel. It was convenient to the place I needed to be, but I do not see using it again.

The staff was friendly and helpful, but the rooms could use an update. The furniture and appliances are dated.