Royal Kenz Hotel Thalasso & Spa

Just returned from a week away with my best friend and couldn't recommend this hotel more. I was a little nervous when reading the reviews because it was a bit of a mixed bag but I would 100% return to this hotel. Yes the hallways are a little "tired" and the grouting in the rooms could do with a freshen up but are you really going to judge a hotel based on things like that rather than the quality of the staff, entertainment, food, activities etc? Personally no. The staff were all very friendly and attentive, whether that be hotel reception, bar staff, cleaners, waiters etc The animation staff were brilliant - special mentions to Katty, Ibrahim, Speedy, Ahmed, Maddy - they were all fabulous, chatting to us at our sun beds even when they knew full well we weren't going to partake in the activities (of which there were loads to get involved in). Food was really good, each night a different theme, with the restaurant decorated to match the theme - the attention to detail was really cute. Again, the waiting staff were really attentive, bringing our drinks to our table etc. Entertainment each night was really good, different acts, quizzes, bingo etc and then a bit of a disco afterwards (although we never stayed for the disco - up early to start sunbathing!) All in all, I would say this is a really lovely place, with friendly staff that are there to make sure you have a great time, enjoy Tunisia and feel like you want to go back - which I do!

I think we agree with most comments. Hotel is more of a 3 ⭐️ and rooms need a massive update. Staff are friendly, welcoming and make the occasion a stress free experience. We done the Safari trip because we did have a spell of poor weather, but this is definitely not recommended due to bad food/hotel and the amount of time you spend on a bus travelling. Overall if you want a cheap holiday and looking at the other hotels, I would say Royal Kenz is probably the best option around that location.

Fabulous hotel very friendly staff would go out of their way to accommodate you, spotlessly clean, although the rooms were a little dated. Food was fabulous catered for everyone from children to adults of every ethnic background. The entertainment was the best there was something to do both day and night. Would definitely visit again

Roaches for one are extremely off putting and staff are blasé, came up sprayed roach killer all over floor surface and removed roach without cleaning or ventilating or just say okay and nothing done. staff unhelpful as stayed with 10 month old. I’m not even 5ft but husband is 6 ft and cot they provided had ridiculously low base with extremely high side, that even he struggled with. Asked at reception if they had different cots or if they were all the same, or if the base could be raised at all… man stated all cots were the same yet we later saw 2 much easily accessible cots; one in use in a room another in hall. Had to take sofa cushions off to try to raise the mattress to avoid lowering and dropping son back in to cot as couldn’t even reach him until he sat/stood. One of main reasons we chose hotel was heated pool till 30th April yet this was closed for 29th-30th with no warning yet stated it was planned maintenance. Shaver/toothbrush socket in bathroom didn’t work. Wall dryer on balcony broken and unusable as not secured to wall. No water or drinks supplied in room. Air con not available even though rooms were hot and stuffy states available from 1st May but wasn’t, also like beach bar which says open from 1st May but was not. Overall outdated with broken tiles, chips in doors, scraped in mirrors etc Food okay but not many options and often dry and cold, few things like meatballs, cheese and turkey balls, burgers and such really nice. Majority of staff in dining area really nice and accommodating but can be slow with drinks and clearing, you are able to get yourself drinks worse case. Pool area and beach nice, staff happy to supply chairs and mattress bits.

Very good hotel for the price paid on an all inclusive package. Hotel a little tiered in some areas but overall very clean. Food buffet style and varied always hot and fresh. Staff excellent couldn't do enough to help / please. Animation staff very good. We had a high room which was spacious and bright, cleaned every day and towels changed. A background noise of a fan / extractor was a bind and reported to reception but not dealt with. ( only negative in our opinion ) Entertainment not really for us so didn't participate but 'Changing Ladies ' show was very good. Would I go again YES.

The hotel is in need of an update as it is very tired. We had a ground floor room and the smell in our corridor was overwhelming. The carpet was damp and dirty with cockroaches walking across it. Despite this our room was clean, but again very tired. The towels were thin and poor quality. The food was fine, typical buffet style. The staff worked hard to look after guests. The entertainment didn't appeal so I'm not able to give a fair comment. The cocktails were limited, so I stuck to red wine. The indoor pool was clean and fine. The spa was lovely and reasonably priced.