Hasdrubal Thalassa & Spa Port El Kantaoui

Bel posto. Livello termale europeo di qualità.

I was extremely disappointed with my stay at Hasdrubal Thalassa & Spa Port El Kantaoui Hotel. They lied about the quality of our room, which was located at the end of the hotel and unbearably hot. The staff was unaccommodating and showed no respect for our religious beliefs regarding wearing a burkini. The overall experience was frustrating and uncomfortable. I do not recommend this hotel to anyone seeking a respectful and honest environment.

I have been for the third time in Sentido Bellevue Park (then RIU) and 15 th time in Tunisia. Through Sun @Fun Polish tour operator I bought standard room with a view garden as there was no any other option. On arrival I was accomodated in level -1 (minus one acc. to lift info.), one meter below the ground, in the left wing of the hotel, eclusively offered to several other Polish tourists. The right wing serves for variuous hotel services as storages, loundry etc. My room no 1510 was situated with view on local way, opposite to construction works in progress. It was not a view garden. Apart from this it stunk with musty, mold and fungus and not only in the toilet. There was torn dirty, old,brown carpet in the corridor too.I refused sleeping in that room and wanted to pay for an upgrade but there were no rooms available . After an hour or two I received room no 1510 on the same level with lawn view, but on the real garden side. The "new" room has no tv pilot, lock to its "terrace" was broken and curtain torn but at least it did not stink. Two days after I was offered standard room with view garden on"0"-level in corner (under reception level), next to storage room and laundry. Being fed up with the receptionists " empty promises" to give us a nice room I decided to stay in room no 1510. During 10 days of our holiday I found 6 cocroaches (7 cm. long) of which three were killed on my request by cleaning staff and three were delivered by me to the reception. My previous two locations in that hotel were on the first level, pool view and second level with sea view and last experience was unpleasant astonishment. The garden,pool,food, cleaning and waiter team staff was very good and as good I remembered from previous holidays. Apart from beautiful lobby, garden, drink bars and restaurants the hotel needs further renovation (carpets, doors, beach umbrellas, deck chairs etc.). In my opinion the Hotel and tour operator agreed on such poor lodgging for Polish tourists and misled them by describing basement accomodation as "a standard room with garden view" Peter