Hamilton Brisbane Airport Hotel

Falsely advertised, we were given a room nothing like the Queen Delux shown in the room selection menu, which was a seriously disappointing outcome, checking in was ridiculous and wasted over an hr of my time, the room stunk of cigarettes, the curtains couldn't be closed, gaps under the door, we had a huge cockroach crawling on the wall above our bed, the skip rubbish bin near our door didn't help, the door security chain was broken, the bathroom sink is ridiculously high and impossible for a smaller person or child to use, the V8 truck parked outside our door with its engine idling for 15min before I lost it an demanded the owner shut it of, which just shouldn't happen, this room was like a room certain people might hire for hourly use, if you get my meaning. We were given no other options by management or Trip other than we could cancelled, which was completely unhelpful at 7pm at night following an international flight and in a city we are unfamiliar with. The hotel and the offsite management are a joke, Trip should have paid and arranged for transfers to an alternative, and we are very disappointed with the offer 2000 trip coin($31) compensation, our Taxi fare to the hotel was $35!. Overall give this place a miss.

There was no elevator so my friend had to carry her luggage by herself 300 bus which goes to CBD runs once an hour at night

The room was ok. Good shower. But the last thing you need after a long trip and a late night is to mock around trying to get someone on the phone and fill pre check in forms online just because they don't have a receptionist to greet and process check in on site. No lift and no staff to help with heavy luggages take it up to the room when the only way up is through the stairs. The room was already paid,why can't they just email the access code on the day of booked stay, if they don't have a receptionist on site.

Accidentally booked the wrong night and didn’t get a refund. Only realised when I turned up the next day. Got no sympathy and a hotel was ignorant do not deal with them and never again

Very dirty, concerning for personal health. We called to suggest a room change or clean. They did a basic room service cleaning, which was good but not good enough for clients to continue living. I will give it a rating of one-star. I hope the manager/owner will do something about the cleanliness of this place moving forward for other customers.

Decent room size, clean, close to the airport but no lift so had to carry the huge suitcase all the way up to the top floor.