Recensioni su Holiday Inn - the niu, Fusion Hamburg St. Georg

Scappate via!! Un incubo

La posizione va bene per il prezzo. Il servizio non era quello che ci aspettavamo. Capisco che ogni paese ha una cultura e un servizio clienti diversi, ma potrebbero essere più amichevoli. La pulizia andava bene, ma se sei allergico, non è perfetta. Servizi, stanza troppo piccola per la quantità di servizi. Ma l'esperienza complessiva è andata bene

La posizione era ok a soli 5 minuti a piedi dall'HBF di Amburgo.

깔끔하고 위치는 좀 살짝,,애매하긴 한데 크게 문제는 없었어요 약간 할렘가느낌 구역쪽이어서 최대한 조심하고 다니긴 했어요

Katastrophe Lage ohne Parkmöglichkeiten zwischen Gemüsehändler bei mittelmäßigem Service

Das Hotel hat eine gute Lage, man konnte es von der Stadt aus super erreichen. Zimmer & Bad waren sauber und das Bett gemütlich. Alles hat einwandfrei geklappt, sehr freundliches Personal.

前台友好，房間乾淨，免費物品符合經濟酒店標準。樓下有吧枱，但是不吵，有各種飲品和零食可以自行取用。總體不錯。

Wir wurden sehr herzlich empfangen, alles war top!

挺好的，乾淨，地理位置方便！

房間乾淨整潔，就是有點小，燈光也不亮！

房間小的屁股轉不過來，和宣傳兩碼事。

Scappate , Se riuscite!! Siamo incappati in quest’incubo semplice perché con gli europei i prezzi sono lievitati e chiaramente tutti pieni! Degrado totale, ambiente pericoloso ,c’è da stare attenti sia alla zona che ai clienti di quest’hotel!

Okay, so I never usually write reviews, but I don't want anyone to have a remotely similar experience here. In terms of the basics. The ultra-fast Wi-Fi that was promised on the website was so slow that I had to resort to my phone's personal hotspot. Furthermore, the hotel's cleanliness is not exactly what you'd expect. More specifically, I encountered a problem with the shower early in my stay, which led to flooding (partly my fault). However, despite reporting this to the staff, no action was taken to address the damp patch of carpet, except for placing a towel on it. The towel would turn brown upon contact with the wet patch (see image) due to the carpet, and after two days, the smell of the carpet made the room practically uninhabitable. I even spotted what seemed to be mould. As my workplace booked me for one day less than my colleagues due to a communication issue, I was (fairly) told by reception that I'd have to pay to enter my room for the final night. The issue came about when, 20 minutes after paying, staff knocked on my door telling me that the room actually cost €149 more than I was initially told. I still can't figure out if I got scammed due to how desperate I was at the moment or if it was a genuine mistake. I'm hesitant to write a negative review as, as you can see, a lot of my issues were my own or my workplace's doing. However, I don't believe they were handled too well.

While trying to book a room, the site crashed at the final stages of the booking so we re-tried several times as the payment hadn’t gone through on the credit card. The next morning I woke up to 3 confirmation emails. Upon requesting for the 2 repeat bookings to be cancelled, we were told that there would be a 90% cancellation fee because it was a non-refundable rate despite their site being the issue and us requesting the refund as soon as we knew there had been a mistake. We tried to escalate this issue to management but have been ignored. Wish I had read reviews prior to booking - it seems like their service is notoriously bad. We haven't even stayed here yet but it has already put a damper on our trip.