Hotel Family-friendly a Amburgo

Hotel pulito e pulito in una buona posizione e accesso al centro della città, metro e ... Tutto era bene, tranne che la mia stanza non aveva una buona vista, la mia carta chiave non lavorava con l'ascensore quando sono tornato all'hotel, il ricevitore non c'era e dovevo usare le scale per arrivare nella mia stanza al quarto piano. La piscina e la sauna erano disabili e non ho visto nulla su di esso sul sito di prenotazione (Certo non ho guardato duro perché è una caratteristica normale per un hotel a cinque stelle e mi aspettavo che fosse chiaramente indicato).

Sì avete capito come spiega l’illustre manager altissima che ti si piazza davanti al tavolo mentre un amico dalla Russia ti chiama per gli auguri: lei ha comprato un servizio a tempo. Non mi era mai capitato in nessun hotel ( di extra lusso) del mondo e non era scritto né sul cartello all’entrata né sul menù. Ma dopo 1,5 ore dalle 14.15 alle 15.45 ti mettono il tuo pasto a metà in una doggy bah e fuori: 165€!

La piscina era pulita e rilassante, il bar era intima e il bar al tetto è davvero degno di visitare la vista. La musica d'amore è stata aggiunta all'atmosfera senza essere troppo potente. La stanza era grande, pulita e confortevole con una grande bagno e una doccia potente. Il colazione era eccellente - molte scelte e un grande servizio. Non era deluso in alcun modo.

Grande posizione e check-in rapido (non è necessario check-out e inviano automaticamente la fattura per posta elettronica :-)) Servizio amichevole e camere pulite.

Located about 5 mins walk from the UBahn station Stephansplatz, the hotel looks nice as you enter. A large foyer/bar area. Check in was easy; we tried our rudimentary German wherever we went, but the receptionist's English was the best way for us to communicate. Our stay entitled us to a free travel card for public transport, something we hadn't known in advance. We'd bought a family ticket when we landed in Hamburg and should've waited. As it happened, we used ours until it ran out, then got the hotel one for our trip to the station to head to Berlin. Incidentally, the public transport system in Hamburg (and Berlin) seems to operate on a trust method. You buy a ticket, then have to get it stamped/validated at a machine. That then starts the period of use for the ticket (24 hours/4 days etc). If you don't validate the ticket, and nobody checks; you can, in theory, travel for free. There's a €60 fine per person if you travel without a valid ticket. We had two rooms as a family, both on the same bit of corridor. The largest room looked out over the main street, but that didn't mean it was too noisy. It had a double bed and a fold out sofa bed; bath, shower and storage. There was even a small balcony. The smaller room was a double bed, shower and had less room. Both rooms were well appointed, clean and welcoming. There was a fridge/minibar. Some of the items were free (water, tea and coffee) the booze wasn't. We didn't have any meals there or breakfast, so can't comment on that. The bar is nice. When we were there, the barman was excellent. Singing along to opera and other eclectic songs from a playlist. In fact, we saw him in the street the following day, and he was still singing! Overall, a pleasant stay; good location, nice staff.

Buon hotel in buona posizione con parcheggio convenzionato. Camera con bella vista al 18* piano ma spartana, bagno piccolo con doccia in vasca, quindi non comoda. Buona la colazione, personale gentile e disponibile.

This was not a pleasant experience, despite there being good people employed throughout at the hotel......this hotel was/ is inept at handling overcharges to my credit card, and did not respond to emails addressing these issues. This failure to address a customer's problems does not bode well of an entity calling itself a ”luxury property”, and has clouded my opinion of my stay at this hotel. I would suggest that you do not pay for anything in advance (like taxi service), and look for additional charges at check-out. My suite had holes drilled by mistake into the tiles in the shower, and the remedy was simply to caulk over the holes......this should not have occurred as it did. The breakfast was good as was the service. I've had closets bigger than the sauna. Overall, I would suggest that if you want a luxury experience that you look elsewhere.

Für mich eines der besten Hotels die ich gebucht habe.wir waren für 3 Tage dort um das Musical von Harry potter zu sehen.service 10 von 10 .Zimmer mehr als sauber .Frühstück top .Alles in allem einfach nur mega schwimmbad und Saunalandschaft einfach nur genial, absolut weiterzuempfehlen. Wir kommen auf alle Fälle wieder.

I have stayed at the Novotel Alster for two nights on a business trip to Hamburg. The hotel is easy reachable from the airport by taxi or public transport (with U1 and U3 station entrance right outside the property). Check-in was quick and efficient and given my Accor status I was also treated to a welcome drink. My room was located on the second floor featuring a basic interior but was of decent size. Water and coffee making facilities were provided. Whilst it was not overly hot during the time I spend in Hamburg, the room certainly had issue with the A/C which did not really work (fan blowing but no cold air being delivered regardless of the selected temperature). Another small issue has been the relatively small pillow. The bathroom was clean with modern interior. Amenities being provided in form of two large dispensers of Rituals shampoo and shower gel. Breakfast was served in the ground floor restaurant providing a very decent selection of hot and cold options. This included a very good selection of fresh bakery items. Overall, I would rate the hotel/stay at 3.5 out of 5. The hotel has a few shortcomings; however, the location (at least in my case), breakfast and staff make up for this.

Un posto incantevole, tutti i confort, camere arredare con gran gusto.. cibo presentato in modo impeccabile . Hotel circondato da un parco che toglie il fiato per la bellezza inoltre le camere sono su vista fronte lago Außenalster ❤️