Spark by Hilton Hamburg

The only thing that separates this 2 star hotel from a 1 star is the beds. The hallways smelled and were dirty. Our tub was dirty. There was filth on the bathroom door frame. You can hear the people above and below you. People were noisy in the middle of the night. Kids were running down the hall screaming. The only reason we stayed was because we were committed with a reservation. I am losing faith in Wyndham Hotels. A hotel can be cheap and still be clean.

Traveling cross country with my son we needed a place to stay and chose this as a stopping point for the night. Very disappointed with the outside appearance, and even more disappointed as we went inside. Men behind the front counter was not very helpful at all and the hotel needed upgrades all around. Noise in the hall and adjacent rooms throughout tonight. Did not try any breakfast there, so I cannot comment on that. That check out the same man who checked us in was vacuuming in the hallway by the front desk did not stop did not ask us how our night was just kept vacuuming as we stood there, and then turned our keys in and left.

The guest experience is immaculate and also the breakfast is awesome and staff is very pleasant and respectful I would rate my guest experience at a 5. Not only that but they also have the best rates in town

It had been a while since I've travelled outside Canada and this did not encourage me to do more. At check-in, the person did not explain any of the hotels amenities, breakfast hours, free wifi or password, though he did provide directions to the room. The room itself was okay, with two double beds. The recliner had seen better days, and the promised mini-fridge and microwave were present and seemed functional. There were really nice pictures of Niagara Falls on the wall. The bathroom was quite a mess, with a hole in the ceiling, dirt/grease in the fan and what looked like mold on the shower curtain. See the pictures attached. The walls seemed thin and we heard lots of noises from other rooms, which was kind of ok on a Saturday night. Around 11pm, the room phone rang, I picked up and said Hello only to hear silence. We knew no one else at the hotel so were not expecting any phone calls. The calls continued about every 20-25 minutes until about 1h30am, which did not help our sleep. The bed mattresses were so hard, I told my son I was going to Yabba Dabba Do when I got up, because the mattresses belonged in Bedrock. With that start, I did not hold out much hope for the free breakfast but it was not too bad. Cereal, various pastries, a waffle-maker, scrambled eggs, sausages and hard boiled eggs were on offer, along with juices and coffee. Sadly, there was no tea available and my son described the coffee was "bean water". Also the staff tending the breakfast looked to be in his pajamas. After eating, sans tea, I described the phone call situation to the person at the desk and he said he would look into it. I never had a follow up. With a long trip back home the next day, we checked out at 5h50. Same person in same pajamas acknowledged we had checked out. No offer of a bill to be emailed or printed and again no follow up about the harassing phone calls.

This place was great for 1 night stay. We had ground floor room the Wi-Fi was not the best but served the purpose .Room was clean, beds were very comfortable. The free breakfast had waffle, toast,bagels,muffins,cereal,fresh fruit, coffee teas,and milk. Juice machine was broke but everything else was good. Would stay again

This place is dirty l, old and out of date. The rooms furniture is all broken. Breakfast was old stale cereal, the ice machine was broken and leaking water everywhere. Water would soak your shoes as you walk through the lobby. No one cares.