Utente ospite
28 agosto 2024
We recently stayed at Bird Resort Hambantota and overall, we had a great experience. The room was spacious, clean, and extremely comfortable, perfect for a family stay. The environment is serene, surrounded by lush greenery, which adds to the peaceful and quiet atmosphere. One of the highlights was waking up to the sight of lovely hens, peacocks, and various birds around the resort, especially during the morning and evening hours. The large pool was a big hit with the kids, offering plenty of space to relax and have fun. The staff were friendly and accommodating, and the waiters at the restaurant were particularly attentive, doing their best to meet all our requests. However, it seemed that the restaurant was a bit understaffed during the long weekend, leading to some hiccups. Unfortunately, the dessert options were depleted an hour before the buffet ended, and despite requesting a refill, only a couple of frozen cake slices were replenished. This was a disappointment, especially for our children, who were looking forward to dessert. As a result, we made sure to arrive at the buffet as soon as it started on subsequent days. Another small issue was the lack of complimentary water bottles upon request. Most hotels we've visited offer this service, and it would have been appreciated here as well. Additionally, there was a broken tile in the swimming pool, which caused a minor cut on my husband's foot. Although the lifeguard was aware of the issue, there was no warning sign or visible mark to alert guests, which should be addressed promptly. While the staff, including chefs, waiters, housekeeping, and receptionists, were helpful, we didn't notice anyone in a managerial role during our stay. We also visited the bird park, which was easily accessible from the resort. However, the buggy cart rental for 5,000 LKR felt unnecessary, as the park is small enough to explore on foot. Despite these minor issues, we enjoyed our time at Bird Resort Hambantota and would recommend it for families looking for a peaceful getaway. The friendly staff, beautiful environment, and comfortable accommodations made it a memorable stay.
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