Hotel in zona Butterfly World, Hambantota

L'hotel è molto carino ed è in posizione ottima per il safari al parco di Yala, la camera tripla che avevamo era molto comoda, ampia e pulita. L'aspetto migliore è però la gentilezza del proprietario e di tutto il personale che ci ha coccolati e ci ha permesso di assistere ad un matrimonio che si è tenuto in hotel durante la nostra permanenza. Anche la colazione e la cena sono state molto buone. Consigliatissimo!

La spiaggia dell'hotel è troppo ondulata per nuotare e può solo crogiolarsi al sole. Ma non lontano, c'è un'altra spiaggia pubblica a più di 100 metri, dove è possibile fare il bagno. Ci sono molte scelte per colazione e cena a buffet e il gusto è buono. Certo, ci sono errori occasionali, come la spalla di manzo alla griglia troppo cruda. Ci sono poche cose per far divertire i bambini. C'è una sala giochi dove puoi disegnare, guardare la TV, giocare, ecc., Ma la manutenzione non è molto buona. Il servizio è generalmente buono, inaugurato. Tuttavia, ci sono più ingredienti per lo spettacolo e alcuni dettagli richiedono attenzione. Nel complesso, il rapporto prezzo / prestazioni è nella media e dovrebbe essere fatto.

L'hotel è situato in una grande posizione, vicino al Parco Yalla. La nostra camera ha una bella vista sul lago. Molte grazie al manager che ci ha aiutato a organizzare il nostro safari. Voglio sottolineare il comportamento strano delle signore alla reception. Non orientato al cliente.

La grande atmosfera e il personale erano sorprendenti, ci piaceva il modo in cui ci trattavano e erano molto amichevoli. Propongo a tutti di visitare questo luogo sorprendente se si sta pianificando a Yala. L'unico svantaggio è che è lontano dal parco. Devi viaggiare per 30 minuti, ma l'alloggio è straordinario.

This is a nice hotel, the rooms are very good, there is a lovely pool and the staff were lovely but for a 4* hotel we did feel let down on several occasions. We are reasonably seasoned travellers and know about the things that can happen in Sri Lanka which we are visiting for the third time. One of the main things that went wrong was the transport that the hotel arranged for us from Ella, I had clearly specified in writing that we wanted a vehicle big enough for 4 adults + 4 suitcases + 4 hang baggage when booking several months before. I followed this up, again in writing, a couple of days before our journey with the same information and was assured all was OK. The car that did turn up was way too small, resulting in a wasted journey for the poor guy that had driven for 2.5 hrs to get to us. The manager put the blame on another company for messing up but I think that he should have made sure that the vehicle we were getting was adequate. To his credit the situation was put right but this shouldn’t have happened in the first place. As I’ve said, the hotel itself is very nice indeed. The staff are really lovely but many didn’t speak any English so communication was very difficult when ordering, eg we just avoided having kottu (a Sri Lankan meal) bought to us when all we wanted was a coke. I can understand this is in a one or two star place but for somewhere that portends to be a cut above then I think that the customer can expect to be able to communicate. It was the same with most of the reception staff, some basic training would I think go a long way. Food was ok but I had to send a meal back because the fish I’d ordered was overcooked to the point that it was charred and brittle. The internet was lamentably slow and was frequently non existent. This should not be a problem even in Sri Lanka as we had good connections for the other 6 or so places we stayed of lesser rating. We only had hot water for 1 out of the three nights we stayed, when we mentioned it, it was fixed so probably just someone didn’t turn the water heaters on. Again, we’ve travelled around a bit and stayed in basic hotels and know that things may not materialise as you wish, but when one does decide to splurge a certain standard is expected. We were asked at checkout if our stay was up to standard and we told the person on reception about what had happened, he was obviously senior and spoke reasonable English. To his credit he was very apologetic and we were given some money off our food and drinks bill however we would have much preferred that the hotel lived up to its star rating. With a few tweaks this could be an excellent hotel, so up to the management really to do their bit!

Amazing experience. One of the best hotels we've stayed at. The food is incredible, my wife is gluten free and has coeliac, therefore, she becomes very sick if she's eats food containing gluten. The head of the restaurant, I believe his name was Dilshan (apologize if this is wrong) was outstanding, he went out of his way to go through all the meals with my stating which ones were gluten free and even provided a plate of desserts which he got the chef to make specifically for her. Such a kind hearted gentleman. The service was phenomenal as per the other Jetwings we have stayed at. We will definitely be back.

Amazing location. In the middle of a forest and just beside the sea. Booked Jungle Chalet and the room was big and good. Found a spider in the room which was scary but I think OK for a place situated in the middle of jungle. Saw wild boars running around our room, crocodiles in the lake near hotel entrance and small animals and peacocks. Other than Yala Safari there is nothing much to do in the hotel other than swimming in the pool. Had full board and the dining experience was good. Bar service is also good.