Staying overnight with my wife for a charity event, the Premier Inn was first choice for convenience of location and price. Whilst the hotel itself was ok, room comfortable and clean, the many guests attending the same event queued for a long time to book in. E- check in was unavailable and card machines were unavailable (possibly due to a national issue with Barclays over the weekend). Guests who’d not paid in advance were asked to pay by cash, which given people don’t carry that much cash these days, presented a problem. The young guy on check -in was very apologetic and left totally unsupported to resolve the situation by senior management. This, through no fault of his, was problematic, and left many people unable to book the restaurant for breakfast and left everyone very frustrated. After a successful night in Halifax, the much promised “all you can eat breakfast” beckoned. Unfortunately, the IT issues from the day before meant many of the guests from the charity event, who had been unable to book a table, couldn’t be accommodated for breakfast and had to go elsewhere. Those of us who got in were faced with significant understaffing, 1x4 slice toaster (connected by extension lead to a remote power point) to cater for 100+ guests and food that wasn’t very warm when served. Continental breakfast choices were minimal so overall the breakfast was a major disappointment, not least as many people judge a hotel by the breakfast. On the other side, convenient parking opposite at £12 for 24hrs, excellent value bar prices, and a heads up to the stressed guy on reception, plus good WiFi so ordering an Uber was easy, plus a very central location, we’re all plusses. Stayed at the same hotel after it opened circa a decade ago. This visit wasn’t as good. A review on staffing levels at breakfast and a better plan B when electronic systems go down, could all be considered a requirement for effective customer service. Would I use Premier Inn again - yes. Would I go to Halifax central again - not sure.
15 Recensioni