Hotel Marroad Hakone

Strutture: più vecchie Ambiente: Generale

20 min uphill hike from Gora station. Or you can take cable train up hill for two stations and walk on flatland for about 8 minutes to hotel. Hotel has shuttle bus. They dropped us off on the way back. You can possibly call to pick you up at Gora station. Trip.com reservation options show you prices for one adult. It's very hard to book for 3 people to stay in one room to save money. I sent a custom request to the hotel exactly this - 3 people in one room. Trip.com charged me $270 and when I got to the hotel, they said I have to pay $300+ more for 2 more people. That was not clearly communicated to me by either Trip.com or hotel. There's a language and cultural barrier. In Japan, you pay per person - not by rooms. They scan your all passports of everyone staying - not just the person who books. With last minute notice, I had no choice but to pay more as other hotels nearby are filled up and we were very tired from 4 hours train transfers dragging our bags plus 8 minutes walk to the hotel. All in all, if trip.com room selections are not a perfect fit, I can't recommend booking this hotel. Custom messages are not recognized. Communication is lacking. You will get charged last minute without any alternatives left. For $570 a night, we could have a way better hotel in Hakone. The breakfast also wasn't memorable and you have to reserve it ahead of time. I would not come back.

Hotel room was spacious. Compound was a bit old but overall clean. Onsen was small but still nice to use, with a sauna. Location was okay as long as there is transport, having the shuttle is a nice touch.

Near from Gora station, having pick-up-car, friendly staffs. Good hot springs and sauna, i will be there next visiting.

住了東京的房間感覺，到了箱根感覺房間超級大，雖然酒店已有些年份，但服務超級好，強羅站接送服務正常是9：00—18：00，我們早上8：30寄存行李時服務人員主動提出送站，太貼心了，晚上有免費的小食，雞尾酒，飲料等，玩了一天泡泡天然温泉去除了一天的疲勞，就是周邊吃的地方不多，畢竟是山裡。

馬羅德箱根酒店係一間物超所值的酒店，可以滿足一班朋友入住需求。溫泉浸得舒服，房間同相片一樣乾淨企理，係日本難得有這麼大的房間。所有職員都有禮和幫忙，提供的早餐亦非常滿意。此外，安排既酒店接送服務，都很不錯！